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Fawaz Alshaar, customer service lead

Fawaz Alshaar

customer service lead·fiore sl co

Kuwait

Diploma, Public Relations

Work experience

Total years of experience: 7 years, 1 months

customer service lead

July 2024 - October 2024

fiore sl co

Al Kuwait, Kuwait

July 2024 - October 2024

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer service representative

November 2022 - December 2023

commercial facilities co

Sharq, Kuwait

November 2022 - December 2023

Company industry:
Banking
Job role:
Banking

Customer service - call center agent

November 2022 - December 2023

Commercial facilities co.

Al Kuwait, Kuwait

November 2022 - December 2023

+ handling customer inquiries
+ giving cash and auto loans
« check for customer ci-net
+ data entry
• customer care and service
« receptionist for certain period
+ cheques handover
+ open new application for the customer
• customer follow-up

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Sales and customer service representative

December 2021 - November 2022

Nazek gifts co.

Al Kuwait, Kuwait

December 2021 - November 2022

+ Team leader for sales and customer service department
+ Worked as customer service and sales Answering General
Customer Inquiries.
• Making orders - handling orders for Saudi Arabia, UAE and all
Gulf.
« countries Solving problems.
• Making refund for the customer

Company industry:
Fashion & Apparel
Job role:
Sales

sales agent

December 2021 - April 2022

nazick gift

Al Kuwait, Kuwait

December 2021 - April 2022

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

customer service representative

July 2019 - December 2021

Commercial Bank Of Kuwait

Al Farawaniyah, Kuwait

July 2019 - December 2021

Company industry:
Banking
Job role:
Banking

customer service representative ( teller

July 2019 - December 2021

Commercial Bank Of Kuwait

Al Kuwait, Kuwait

July 2019 - December 2021

+ Providing Banking Services, opening Bank accounts, reissuing cards,
+ Processing Transactions; Deposits, Cheques ..etc.
+ Assisting customer in filling the KYC forms
+ Daily cash balancing.
+ Updating KYC for companies and personal

Company industry:
Banking
Job role:
Customer Service and Call Center

archive staff

September 2015 - November 2017

Commercial Bank Of Kuwait

Hawali, Kuwait

September 2015 - November 2017

Company industry:
Banking
Job role:
Administration

archive and data entry

September 2015 - November 2017

Commercial bank of Kuw:

Al Kuwait, Kuwait

September 2015 - November 2017

managing valuable
+ collection of historical information
+ Worked with a wide variety of public and private sector
organizations
+ Data entry and scanning all the data and information of the
clientsThis

Company industry:
Banking
Job role:
Administration

Education

Pitman traning center

January 2025

January 2025

Diploma, Public Relations

Kuwait

alwataniya school

June 2015

June 2015

High school or equivalent, high school

Kuwait

Alwataniya school

January 2015

January 2015

High school or equivalent, high school

Kuwait

Skills

Customer Care
Expert
Customer Care
Expert
B2B Sales
Expert
B2B Sales
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Banking
Expert
Banking
Expert
Organization
Expert
Organization
Expert
Customer service
Expert
Customer service
Expert
Conflict resolution
Expert
Conflict resolution
Expert
Computer knowledge
Expert
Computer knowledge
Expert
Teamwork
Expert
Teamwork
Expert
Honesty and integrity
Expert
Honesty and integrity
Expert
Cash handling and mathematics
Expert
Cash handling and mathematics
Expert
Problem-solving
Expert
Problem-solving
Expert
Processing transactions
Expert
Processing transactions
Expert
Attention to detail
Expert
Attention to detail
Expert
Processing loans
Expert
Processing loans
Expert
Basic accounting
Expert
Basic accounting
Expert
Project management
Expert
Project management
Expert
Written and verbal communication
Intermediate
Written and verbal communication
Intermediate
Sales
Expert
Sales
Expert
Administration
Intermediate
Administration
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Front Office
Intermediate
Front Office
Intermediate

Languages

Arabic
Native Speaker
English
Expert