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تم إلغاء حظر المستخدم بنجاح
فواز بادقيل, Operations Coordinator

فواز بادقيل

Operations Coordinator·NTF Group

المملكة العربية السعودية

دبلوم, Diploma in english for bussiness

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 4 أشهر

Operations Coordinator

فبراير 2025 - حتى الآن

NTF Group

جدة، المملكة العربية السعودية

فبراير 2025 - حتى الآن

• Maintained and updated daily transportation records in Excel, ensuring accurate data entry for precise
revenue and cost reflection in Power BI.
• Acted as a key stakeholder for assigned customers, managing communication and service execution.
• Processed customer requests by creating and managing orders in the CRM/ERP system, ensuring seamless
workflow.
• Collected, verified, and filed clearance documents in both digital systems and manual records for smooth
customs processing.
• Served as the primary point of contact for both internal teams and external customers, ensuring efficient
coordination.
• Liaised with terminal operations to coordinate transportation dispatch, ensuring timely execution of
deliveries, pull-outs, and storage services.
• Worked closely with the customs clearance team, ensuring all import/export formalities were handled
accurately and proactively resolved any customs-related issues.
• Verified service charges and ensured accurate billing for customers, monitoring financial accuracy before
invoicing.
• Generated and shared customer invoices, providing ongoing support for client inquiries and finance-related
clarifications.
• Updated and maintained digital records and documentation in company systems, ensuring compliance and
accessibility.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Founder/ Owner

يناير 2021 - سبتمبر 2022

Eliy maxx

جدة، المملكة العربية السعودية

يناير 2021 - سبتمبر 2022

• Aspiring entrepreneur, developed qualitative & quantitative business whilst handling multiple
responsibilities including operations, customer service as well as finance management.

مجال الشركة:
المطاعم وخدمات الطعام

CARE Business Partner and EDI Agent

يناير 2018 - مارس 2021

MAERSK

جدة، المملكة العربية السعودية

يناير 2018 - مارس 2021

• Commanded execution of flawless operational performance, productivity, technical expertise, excellent
customer service and constantly drove efficiency, supported MAERSK vision and mission statement.
• Ownership for all customers assigned to the Key Account Portfolio and building strong relationships with the
decision-makers of the clients. Collaborated, innovated, and adapted as the needs of customers continue to
evolve.
• Responsible for a seamless customer onboarding journey, ensured CARE program customers experience a
rapid time to value.
• Streamlined day-to-day process interaction with own customers by leveraging detailed customer knowledge,
and actively engaging with One Team CS counterparts where relevant.
• Aided in driving business excellence and augmented financial performance through compliance/upselling,
reduction of outstanding freight & commercial waivers, and invoice dispute resolution.
• Comprehended per diem / demurrage implications for containers and their impact on company revenue.
• Expertise in handling claims, building cases to present them to the Claims Dept, Finance, and seeking
approvals of waiver or compensation to customers from the Director of CS, CFO, or related departments.
• Kept up-to-date on changes in local & foreign rules, internal & external procedures, and product
developments, thus aiding in driving product improvements focused on delivering an unparalleled customer
experience.
• Submitting vessel text files and shipments in the Saudi EDI fasah (clearance, the Saudi shipment clearance
portal) site.
• Ensured smooth process of discharging and loading units from/to vessel via reports and communications
through customs, ports, clearing agents, and customers.
• Significantly contributed to building a healthy cross-functional relationship and work environment,
promoting team spirit and cohesiveness in the department.

مجال الشركة:
الشحن

Import Care Agent

يوليو 2016 - سبتمبر 2018

Maersk-line

جدة، المملكة العربية السعودية

يوليو 2016 - سبتمبر 2018

Accomplishments:
• Steered smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well
as internal stakeholders.
• Acted as a subject matter expert; identified and resolved any operational issues promptly to ensure quick
resolution and customer satisfaction.
Responsibilities:
• Nurtured synergistic relationships with customers and gained an understanding of their business, service
needs, drivers and desires, amongst others through regular customer visits. Guaranteed customers’ needs,
requirements, and KPIs are met or exceeded.
• Provided support and resolution for customer queries received via telephone/e-mail as per defined SLAs and
quality parameters.
• Handled special shipments including dangerous cargo shipments, FCL/LCL shipments, and break bulk cargo
and guaranteed smooth shipment delivery process without any delay or last-minute hassles.
• Ensured extra charges of additional service is being billed to specific customers.
• Coordinated with agents to be available to handle calls and welcome customers face-to-face.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including
potential solutions or alternatives.
• Resolved customer issues and ensured providing the highest level of care throughout the customer lifecycle.
• End to End ownership of Complaint Management, established and implemented complaint reduction action
plans.
• Enhanced day-to-day process interaction with customers, leveraging detailed customer knowledge and
actively engaging with One Team CS counterparts where relevant.

مجال الشركة:
الشحن
الدور الوظيفي:
الإدارة

Administrative Assistant / Sales Coordinator

ديسمبر 2013 - يناير 2016

Asfar Int’l Co Ltd.

جدة، المملكة العربية السعودية

ديسمبر 2013 - يناير 2016

• Managed the day-to-day operations of the office and an array of administrative tasks - data input, processing
information, completing paperwork, and filing documents.
• Collated sales reports and analysis. Prepared reports and presentations for senior management reflecting
insights, recommendations, and improvements to products and services.
• Implemented strategic sales initiatives, led planning, and ascertained scope and potential avenues for
business growth.
• Propelled sales in liaison with Business Partners in different countries.
• Assisted the sales team by focusing on managing schedules following up on sales quotations/ inquiries and
preparing sales proposals.

مجال الشركة:
البيع بالتجزئة وبالجملة

Member Service Center Representative

مايو 2006 - ديسمبر 2013

Alfursan Saudi Airlines, Acxiom-MENA

جدة، المملكة العربية السعودية

مايو 2006 - ديسمبر 2013

Joined the organization as Data Entry Operator, moved on upward career trajectories, to merit promotion to the
position of Member Service Center Representative

• Customer service-oriented, endeavored to maintain a customer-driven service-driven culture, strategically
handled complaint management, and increased quality of resolution & related satisfaction scores thereby
driving complaints down.
• Provided executive administrative and operational support to the Senior Manager.
• Harnessed the emerging trends of CX for delivering a great CX leading to increased customer loyalty and
satisfaction.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Data Entry Operator

مايو 2006 - أغسطس 2007

Saudi Airlines

جدة، المملكة العربية السعودية

مايو 2006 - أغسطس 2007

• Customer service-oriented, endeavored to maintain a customer-driven service-driven culture, strategically
handled complaint management, and increased quality of resolution & related satisfaction scores thereby
driving complaints down.
• Provided executive administrative and operational support to the Senior Manager.
• Harnessed the emerging trends of CX for delivering a great CX leading to increased customer loyalty and
satisfaction.

مجال الشركة:
خدمات دعم الطيران

التعليم

Shaw Academy

يونيو 2016

يونيو 2016

دبلوم، Diploma in english for bussiness

المملكة العربية السعودية

Shaw Academy

أبريل 2016

أبريل 2016

دبلوم، Diploma in MS Excel

المملكة العربية السعودية

Indonesian International School

أبريل 2006

أبريل 2006

الثانوية العامة أو ما يعادلها، Social science

المملكة العربية السعودية

Skills

Process Optimization
Expert
Process Optimization
Expert
Operations Management
Expert
Operations Management
Expert
Logistics
Expert
Logistics
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Customer Service
Expert
Customer Service
Expert
LOGISTICS
Intermediate
LOGISTICS
Intermediate
CUSTOMER SERVICE EXCELLENCE
Expert
CUSTOMER SERVICE EXCELLENCE
Expert
OPERATIONAL COORDINATION
Intermediate
OPERATIONAL COORDINATION
Intermediate
SYSTEMS PROFICIENCY
Intermediate
SYSTEMS PROFICIENCY
Intermediate
DOCUMENTATION AND COMPLIANCE
Intermediate
DOCUMENTATION AND COMPLIANCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
Logistics
Expert
Logistics
Expert
Championed Customer Service
Expert
Championed Customer Service
Expert
Process Optimization
Expert
Process Optimization
Expert
Universal Knowledge of Freights,Types,Sizes & Commodities
Expert
Universal Knowledge of Freights,Types,Sizes & Commodities
Expert
Import & Export
Expert
Import & Export
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Operations Management
Expert
Operations Management
Expert
Customs Regulations
Expert
Customs Regulations
Expert
COMMUNICATION AND INTERPERSONAL SKILL
Expert
COMMUNICATION AND INTERPERSONAL SKILL
Expert
TEAM COLLABORATION
Expert
TEAM COLLABORATION
Expert
ORGANIZATIONAL AND ADMINISTRATIVE
Intermediate
ORGANIZATIONAL AND ADMINISTRATIVE
Intermediate
ADAPTABILITY AND QUICK LEARNING
Intermediate
ADAPTABILITY AND QUICK LEARNING
Intermediate
Typing Skills
Expert
Typing Skills
Expert
Service Center
Expert
Service Center
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الاندونيسية
متمرّس

التدريب و الشهادات

الشهادات
Course of Power Bi
Course of Communication Skills, Direct Marketing Services
Course of Communication Skills, Direct Marketing Services, 2007
Excel and Business Language, Shaw Academy, Jun 2016
Diploma in Photoshop, Shaw Academy, Jun 2016

الهوايات

  • Socializing with Friends and Family, Traveling, Watching Movies