Manager E- Channels
Gulf International Bank
Total des années d'expérience :14 years, 4 Mois
As Manager E Channels @GIB (IT Applications/ Command Center):
• Working as Deputy to Head of IT Applications (Retail & Wholesale Banking/Command Center).
• Mainly responsible for managing Projects, Change Request and Production Support for Retail Direct Channels, CRM and Global Transaction Banking.
• Managed the upgrade project for CRM from 2010 to 365 as Project Manager.
• Implementation of Global Transaction Banking as Technical Lead.
• L1 and L2 Support for the applications mainly Retail Direct Channels, Global Transaction Banking, CRM and Card Processing Systems.
• Accountable for supervising resource and vendors
Noteworthy Credits:
• Implementation of Dynatrace (Application Performance Monitoring)
• Implementation of SCOM Monitoring Tool
• Key role in making a department for Support applications (Command Center)
As Software Quality Assurance Specialist @ Veripark (Quality and Support Department) :
• Key role in Greenfield Implementation for Gulf International Bank (GIB) with business analysis, gap analysis, requirement gathering and SQA experience; spearheading 3+ million USD Projects for Client (GIB - Gulf international Bank KSA) for Retail Launch
• Administer projects on Microsoft CRM Dynamics module (Veri-Touch product), Loan Origination and Decision Management Module (Veri Loan Product) and Retail Channels Product (Veri Branch - Product)
• Manage requirements, Scope Determination with business, project management, initiation & planning, estimation, Product delivery plan
• Coordinating with external Partners and vendors for hardware and software solutions
Noteworthy Credits:
• Effective implementation of Retail direct channels, Self Service terminals, Account service terminals, Virtual greeter and Customer Relationship module
• Significant role in Cost, Risk, Integration and Communication Management
• Demonstrated excellence in Process automation and increasing team and tools effectiveness & efficiency
• Successful in implementing Best Practices in teams and mitigating Risks
• Strategized integration and deployment plan for various platforms & enhanced operational efficiency
• Analyzing the client requirement and prepare the plan for the Implementation of products.
• Analysis of data architecture.
• Responsible for definition of System, Network and Application level Information Technology Solutions and IT Architecture strategy.
• Perform cost estimates and project scheduling.
• Manage and mentor younger talent.
• Responsible for bringing measured approach to the infrastructure architecture that resulted in reduction in complexity and cost and improved stability of critical applications.
• Have working knowledge of product life cycles phases like requirement specification, software designing and development, testing and maintenance.
• Exceptionally good knowledge of product and system architecture.
• Migration of Database from MS SQL Server 2000 to MS SQL Server 2005 and SQL Server to Oracle.
• Plan and Perform System Integration testing for various products including internet Banking, Card Personalization System, Remittance Processing System, InSight (Transaction Monitoring System), Electronic Journal and Eye and Utility Bill Payment System.
• Front-line consultancy for a wide range of Oracle and MS SQL Server databases, including a wide variety of tasks from database recovery to code releases.
• Owned and developed a detailed database creation process and related documentation to improve the quality of new system deployments.
• Handled the tasks of identifying and developing new business opportunities as well as renewing existing client’s relations.
• Developed and delivered presentations as well as deliverables for client engagements.
• Monitored and supervised projects, and also recommended necessary changes
• Handled the tasks of analyzing data and installing various products
• Tested and implemented tactical business solutions.
• Work with Project management and Business development teams for requirement gathering, scope definition, efforts estimation and cost analysis.
won Software Competition for consecutive 2 years Earned Merit Scholarships number of times