Fawwaz Ahmed

Reporting to the organization CIO (Chief Information Officer), resulting in an increase in IT efficiency. Develop a clear and compelling digital strategy for the company's future. Ensure that digital initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation. Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models. Build, manage, and continue to grow a digital-innovation ecosystem, both internal and external Identify new tools for (AI, digital, CRM, Automation) that can support and enhance our solutions. Developing new Policies and Processes for the IT Group, overseeing new policy implementations. Directed the Teams in planning and Meeting regulators rules, overseeing compliance with different regulations. Managed and Directed infrastructure Team and infrastructure operations team in the Organization, overseeing major infrastructure projects. Managed and Directed IT Operations \ Applications team in the organization, handling a portfolio of critical applications. Managed and Directed Enterprise Systems Team in the daily operational assignments and projects, overseeing system enhancements. Directed the IT Development Team for the daily and project wise assignments, handling development initiatives. Managed and Directed IT Governance Team in the Organization, overseeing successful governance audits. Led the Data center migration Project, resulting in the successful transfer
2022-02
• 2022-03

2020-05
• 2022-02

2015-06
• 2020-05

● Managing and directing Enterprise application teams in the Bank. 
● Lead, guide and managing Automation designs, solutions, implementation
and execution, self-configurations and system implementations for enterprise
automation and Robotics Process Automation (RPA). 
● Managing the team responsible for supporting the organization Enterprise
systems. 
● Managing Middleware Team, Online Banking Team, WebSphere Team,
Automation Team and Monitoring Team in the organization for handling the
 24 /7 support, SADAD team, systems enhancements, projects and
responding to business requirements. 
● Make sure that the end results satisfy the client requirement with high
quality in the required Projects deadline.  
● Reporting to the Bank’s IT management when it comes to projects status,
department enhancement progress, department goals and make sure the
department is achieving the systems availability  
● In charge of automating and Monitoring all processes in the organization
for all systems 
● First point of contact for all IBM WebSphere Deployments throughout the
Bank. 
● Responsible and managing the online Banking team, SMS Team and IVR
team
● Managing the daily system operations requirements  

● Lead, guide and managing Automation designs, solutions, implementation
and execution, self-configurations and system implementations for enterprise
automation and Robotics Process Automation (RPA).
 ● Implementing the Monitoring solutions and integrate it to all Bank systems
applications and network devices. 
● Taking care of 24/7 system availability issues  
● Handling configuration management and IT service management  
● Supporting ITSM system (AXIOS assyst)  
● CMDB configuration and maintaining CMDB data

First point of contact for all IBM WebSphere Deployments in the Bank
Responsible and managing the online Banking team, SMS Team and IVR
team
Managing the daily system operations requirements and taking care of the
system availability 24/7
Managing the Performance Tuning, Capacity Planning and Monitoring
Managing the Middleware System Support team (WebSphere, MQ,
Message Broker)
In charge of the alternative banking channels
Managing the DR activities for the online banking system.

Managing the Online banking application support
Managing the Workload Automation system support
Managing the Monitoring system support
Managing and supporting the SMS Channels
Managing and supporting the IVR channels

Worked using several development languages (Java/J2EE, ASP.net,
Oracle, SQL, HTML and PHP) on the online banking site for test and
Production environments
Primarily involved in architectural and design decisions
Building the Banks Web Portal and Making the new changes and
deployment for Both Test and Production 
Worked using several development languages (Java/J2EE, ASP.net,
Oracle, SQL, HTML and PHP) on the online banking site for test and
Production environments
Primarily involved in architectural and design decisions
Building all internal Applications that can be used between systems and
used for Work around solutions