Fawzi Al Toomi

Support Manager at SCs

• My current job since January 2011

Mobile Content:
Create a New Services
* Studying and make sure the service is accepted and all the
documents that sent by services provider is complete.
* Contact the network team to activated the Short codes or
modify the services
* Make sure the service is tested before we launch it..
Reports
* Daily reports, are reviewed every

Services Manager at Kuwait Communication Company (VIVA)

• January 2008 to January 2011

VIVA LAND/WEB
* The web services is one of our services that we cooperate with
the network team to present to the customer, web service is a
website that contains content.
* Content services include contain of services as (Islamic,
Games, Mobile TV, Applications) that include audio and image
formats and applications
* Website is updated to cope with the seasons, such
as(Ramadan, Eid, the Hajj and the World Cup…etc)
WAP PORTAL
* The wap portal is a shortcut to the site is displayed by mobile
phone and includes all services
* the customer can add or close services of wap portal and it
updated to cope with seasons.
SERVICES PROVIDER
*Every seasons, we distribute the services to the contracting
services provider as: Ramadan, World Cup and Eid….etc
* Contacting with the provider to create a new services after
the launch of service work study of the service results to find if they
are not following the reports of successful service and find out the
reasons
* Monthly follow-up to the provider billing and payment of
revenues shared
Billing Operations and Configuration Specialist.
Checking short codes services to avoid any mistakes in services and
charges.
Testing the new services and provide marketing, sales with feedback.
* Coordinating with marketing department before, during and
after any new services or promotions launch
* Providing all concerned department with customer’s
feedback reports based on received complaints and task
orders.
* Following all the required steps to insure the bills curiosity.
* Passing the correct adjustments after auditing all the required
signed forms for customers and employees
* Handling any customers complains regarding to their bills
with proficiency and accuracy.
* Answering employee’s queries and emails.
* Working with Full Corporation with Help Desk and call
center sections to achieve customer satisfaction.

IT Support Engineer at Cooperative Training – ARAMCO

• July 2007 to October 2007