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fawzi hamze, Relationship Officer

fawzi hamze

Relationship Officer·Mashreq Bank – Premium Banking

Qatar

Master's degree, Business Adminstration

Work experience

Total years of experience: 17 years, 0 months

Relationship Officer

April 2014 - Present

Mashreq Bank – Premium Banking

Doha, Qatar

April 2014 - Present

Responsibilities:

➢ Responsbile of dealing with Premier account customers
➢ Meeting with clients to advise on a range of financial services including pensions, savings, investments, life assurance, offshore banking.
➢ Preparing detailed financial reports and advising on the best way for clients to achieve their goals.
➢ Selling various financial policies based on the clients needs.
➢ Managing personal portfolios of (USD 500, 00 & over)
➢ Analyze customer’s financial position & recommend possible solutions for better returns
➢ Acquire referrals to expand the bank’s customer base through conversion of branch walk-ins, customer referrals, self generated leads and also enhance the relationship with existing customers in order to achieve a fully satisfactory service
➢ Providing customer/market place feedback to distribution director to assist in decision making and enhancing offerings
➢ Recommend investments to high-net worth individuals through internationally renowned fund houses, as well as both global, corporate and sovereign fixed income products
➢ Investment Advisor for existing and prospect customers for offshore investments
➢ Manage investor relation through market updates, risk profiling, asset allocation techniques and portfolio rebalancing
➢ Follow the bank's unique process starting from acquiring potential customers, risk profiling, investment offering and customer retention
➢ Interact with product Managers to constantly provide feedback on competition and customer feedback on products/services
➢ Achieving volume and revenue goal via the combination of customer acquisition and relationship deepening and widening
➢ Assisting client to obtain Mortgage loan in Qatar market and provide financial advice to invest in mutual funds in the global market.
➢ Responsible of organizing events to the customers and conference meetings

Key Achievements:

➢ Successfully exceeded all sales targets.
➢ Consistently outperform all other advisors.
➢ 90% closing ratio.
➢ Constantly finding new funds and products to add additional streams of income.

Company industry:
Banking
Job role:
Accounting and Auditing

Personal Banking Representative

July 2012 - January 2014

Doha Bank

Doha, Qatar

July 2012 - January 2014

Responsibilities:

➢ Responsible for bundling of accounts, investments, liabilities, credit and portfolio management, and corporate account
➢ Analyze customer’s financial position & recommend possible solutions for better returns
➢ Acquire referrals to expand the bank’s customer base through conversion of branch walk-ins, customer referrals, self generated leads and also enhance the relationship with existing customers in order to achieve a fully satisfactory service
➢ Follow the bank's unique process starting from acquiring potential customers, risk profiling, investment offering and customer retention
➢ Identifying and growing a base of affluent customers in order to meet business objectives
➢ Assisting Qatari & Expats client to obtain Mortgage loan in Qatar market
➢ Trying to exceed customer expectation by serving their request on all bank product (opening account current & saving, fixed deposit, Personal loan, credit card)
➢ Calculating customer eligibility to get credit facilities as per QCB policy
➢ Cross selling in banking products
➢ Getting referrals from customer to achieve my own personal portfolio and monthly targets

Key Achievements:

➢ Top 10 achievers on 120 personal banker representative working in branch by successfully exceeded all sales targets from Jun - Dec 2013
➢ Brought fixed desposit to treasury department with overall amount 30 Million Riyals
➢ 100% closing ratio.
➢ Constantly finding new funds and products to add additional streams of income
➢ Handling portfolio of massive companies in state of Qatar (Qatar Airways, WS Atkins)
➢ Best personal banker in May 2014 by bringing new salary account clients
➢ Being best 10 achievers of monthly target, taking “excellent “ as yearly appraisal

Company industry:
Banking
Job role:
Customer Service and Call Center

Business Development Executive

October 2011 - May 2012

Gulf Warehousing Comany

Doha, Qatar

October 2011 - May 2012

Responsibilities:

➢ Responsible for all logistics functions from importing & exporting goods, deliveries, storage, consolidating and customer service
➢ Informing customers the status of receiving and delivering of their items
➢ Retaining & Enhancing clients of “Imdad” department in Agility which deals with corporate clients such hotels, restaurants and catering companies within Qatar
➢ Relationship building between outsourcing suppliers aswell as sustaining the clients various daily needs, in the whole process from purchasing to best prices to warehousing and delivering on times
➢ Bargain on all local purchasing specially in dry, chilled and frozen items
➢ Make sure that the arriving goods at the warehouse has all the required documents
➢ Follow up on the prime vendor, customer’s daily needs with our operation executive and tuning the daily delivery plan with the warehouse team

Key Achievements:

➢ Operating catering process for " Pan Arab games - Qatar 2011,
➢ Signing up top 5 hotels in Doha from prime vender contract for 6 month period

Company industry:
Shipping
Job role:
Logistics and Transportation

Assistant store manager

January 2010 - July 2011

Patchi Chocolate

Khobar, Saudi Arabia

January 2010 - July 2011

Responsibilities:

➢ Managing a team of 10 plus
➢ Training staff members how to display, arrange chocolates in store
➢ Making the merchandising for the store and arrange a monthly new display.
➢ Selling all kinds of Patchi Product products (chocolate, wedding gifts, baby gifts, Patchi Silver, Milka)
➢ Handles effectively customer’s inquiries and interfaces with internal operation department to resolve customer problems and requests as necessary
➢ In charge of high quality furniture & home accessories (Daum, Lalique, Murano, Costa Boda|)

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Sales Executive

January 2009 - December 2009

Bloom Bank Lebanon

Beirut, Lebanon

January 2009 - December 2009

Responsibilities:

➢ Selling all retail banking products for the new & existing customers
➢ Cross - selling and Top-Up the existing customers with providing the required products and servcies
➢ Working as a check point for all the turned in applications for the whole team
➢ Providing comprehensive services to Bloom Bank customers & handling the inquires requests and complaints
➢ Handling customer complaints in minimum time frame in a friendly and efficient manner while maintaining courtesy and professionalism
➢ Interface with other internal departments to resolve customer problems and requests as necessary
➢ Ensure compliance of call resolution with appropriate policies and procedures
➢ Responsible for the internal verification on all customers job
➢ Top seller at the last 6 months.
➢ Daily visit to car dealers and companies to achieve the max number of applications

Key Achievements:

➢ Brought new customers with portfolio over $1m
➢ Top achiever for approved car loan application / 14 cases per day
➢ Best cross selling salesman for month June / July / August
➢ Train new sales executive staff on Bloom Bank retail product

Company industry:
Banking
Job role:
Sales

Education

Lebanese university

July 2011

July 2011

Master's degree, Business Adminstration

Lebanon

Rawdet el fayhaa secondary school

July 2006

July 2006

High school or equivalent, General Science

Lebanon

General Science-Lebanese Baccalaureate

Skills

Problem Solving
Expert
Problem Solving
Expert
Sales
Expert
Sales
Expert
Target Oriented
Expert
Target Oriented
Expert
Leadership
Expert
Leadership
Expert
Customer Focus
Expert
Customer Focus
Expert
web searching
Expert
web searching
Expert
microsoft office
Expert
microsoft office
Expert
Problem Solving
Expert
Problem Solving
Expert
Sales
Expert
Sales
Expert
Target Oriented
Expert
Target Oriented
Expert
Leadership
Expert
Leadership
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Training
customer service
customer service
Aug 2008
Banking
Banking
Jul 2012

Recommendations

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Oct 2013

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good sales man can make effective business with different clients have self confidence able to make good deals with different customers have ab

Hobbies and interests

Reading, Travelling, keeping fit