firewarden supervisor
hamad international airport
مجموع سنوات الخبرة :6 years, 11 أشهر
safety supervisor fourty members
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
File room keys ( only for manual room key hotels)
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures. Courier Mail Register
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Oversees the household staff usually of one residence.
Understands concepts like being anticipatory, friendly not familiar, privacy and confidentiality, invisible and available.
Answers residence phone, receives guests at the door and supervises the reception of visitors.
Assists with staff training and organizes the duties and schedule of domestic staff.
May assist or be charged with keeping the household budgets and inventory supplies.
May schedule and oversee vendors of contracted services.
May assist with household and family security measures.
Oversees family packing and travel preparations.
Understands social etiquette and formal service.
Assists with planning and organizing parties and events in the home
Oversees and participates in proper table settings and entertainment prep.
Serves meals and drinks and performs wait services related thereto.
Knowledgeable about wines and spirits and oversees the wine cellar and liqueur
inventory.
May also serve as personal valet to the household and/or gentleman of the house.
Performs light housekeeping duties.
Coordinates with other staff as needed as well as with other parts of the employers organization.
Works closely with the Estate Manager or Major Domo or House Manager and Personal Assistants.
Job Profile
Greeting the guest upon arrival and inquiring their needs.
Carrying the guest's belongings and escorting them to the reception.
After check-in procedures, taking the guest to the allotted room with his baggage.
Explaining the room’s infra-structure and at the same time checking the ambience, cleanliness, the temperature of the room (A/C), etc are in good condition.
Also informing the guest about the hotel facilities like the restaurants open, their timings where he could find amenities like Hotel directory, room service menu, important extensions to call for service, etc.
If everything is in good condition, greet the guest a pleasant stay and bid farewell.
Incase there is some problem in the room, it should be notified to the person concerned and makes sure that it is rectified.
Assisting the guest in travel and ticketing issues.(Booking, Confirming, amending
The tickets, arranging local transport (limousine) for sight seeing/Shopping/etc…
Helping the guest in the installation of wireless internet card in his PC / Laptop.