Area Operations Manager
CIE
Total years of experience :18 years, 1 Months
• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
• Reporting to the Retail Operations Manager with responsibility for operational and people (180) management within 6 stores
• Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages, write-off, cash control and store expenditure
• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organisation and time management
• Supporting management and staff to help create their own successful and productive team and become effective team leaders
• Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities
• Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution - to ensure effective control and operation of all areas
• Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet
• Supporting and coaching Area Managers to reach their full potential
Devising Business Strategies & Implementation
Marketing Plans & Execution
Exploring new Contact
Deepening relationship with existing contacts
Reviewing & Correcting
• Reporting to the Director of Marketing, primarily responsible for liasioning with corporate and Public Relations with concerned agencies
• Maintaining and Deepening of existing relationships with the Corporates and other agencies
• Developing a marketing plans and its execution, in line with customer service strategy
• Managing and developing stores’ monthly incentive programme and cost justifying
• Supervising, motivating and developing team reward and recognition programmes
• Handling and swiftly resolving customer complaints in a professional and effective manner
• Creating and introducing in-store customer awareness and feedback forms with most useful results
