Asst Manager - Client Management & Due Diligence
National Bank of Abu Dhabi
Total years of experience :16 years, 11 Months
Providing key support from a centralized Client Relations team to establish/strengthen NBAD's core relationship with worldwide Banks, Financial Institutions & Multinational Corporates.
First Line of Defense to ensure existing and prospective clients are subject to enhanced KYC and due diligence (screening for PEP’s, AML & sanctions policies in line with regulatory & group policies.
Relay inquiries related to NBAD’s business with Financial Institutions & Multinational Corporates worldwide to the appropriate unit/team (such as: investigations related to delayed payments, statements of account, overdrafts, interest charges, etc)
Streamlining the existing policies & procedures in place in order to support & enhance the Client On-boarding experience.
Providing a single, global client onboarding and account maintenance service that uses Service Company operating principles and a consistent service proposition to deliver high-quality client service, robust client due-diligence, and process excellence and standardization across the various on-boarding functions from one integrated global COBAM team. COBAM currently supports more than 40 sites, from regional hubs in London, Paris, Dubai, Doha, New York, Mexico and Hong Kong, backed by 3 service centers in India, Poland and Malaysia.
Responsibilities:
· Report to Head of Client Management - UAE & Qatar.
· Deliver Client Management and Client Documentation Negotiation Service to Global Banking & Markets Clients with a view to provide a professional Client On-Boarding experience.
· Provide assistance with client on-boarding onto any Global Banking and Markets Balance sheet globally.
· Carry out pro-active communication with all the stakeholders and global counterparts.
· Understand and contribute towards organizational objectives and goals to meet customer expectations. Maintain a healthy relationship with stake holders / customers in order to streamline processes and BAU.
· Deliver Client Due Diligence Services such as Know Your Customer (KYC) & Know You Customers’ Customer (KYCC) in accordance with Internal & External regulatory guidelines.
· Establish documents (follow / maintain) operating procedures which include relevant controls to meet Group and local policy requirements.
· Act as First Line of Defense to ensure corporate mandate documentation & KYC Profiles on Global Banking and Markets clients are up to date in accordance to HSBC Global Client Due Diligence guidelines & local regulatory guidelines of the country where the client is being on-boarded.
· Understand the Risk & Control Policies as applicable & ensure risk policies are effectively built into core functions of the department.
· Ensure departmental procedures are documented and adhered to in line with the Group policy framework & Robust MI is maintained to monitor & highlight risks. Perform Data Management Services like Entity Data, Account Maintenance (account openings, account closures, signatory updates including updating of POA / resolution for signing authority) and SSIs .
· Keeping a track of account mandate deficiencies (such as TL, ISN, FOL, AMD) for GBM portfolio and ensure to actively engage in reducing the number with maintaining proactive client contact.
· Provide Consultation Service, with a view to assist business originators to judge the likelihood of a proposal’s success, for identifying potential roadblocks, financial and turn-around time costs, and perform with the Business, COBAM specialists and others supporting functions people to find a probable solution.
· Coordinate with Global Markets Front Office Sales Teams and Relationship Teams for the purpose of completing the relevant GM documentation including International Swaps & Derivatives Association/International Foreign Exchange Master Agreement.
· Provide Client Management and liaison between Document Negotiator & Legal team for timely execution of documentation before the deal is carried out.
Accomplishments:
· Played a key role in streamlining processes/policies within the Global Banking & Markets workspace predominately for Global Markets Documentation such as ISDA negotiations.
· Resolved Global Markets ISDA historic cases to a great extent so that the number of pending requests came down to a manageable figure from the 90+ mark to a 30+ mark, a decrease by about 70%, considering even the new requests that keep coming in every month.
Cover the day to day back office operational and financial activities, Beginning of Day (BOD) & End of Day (EOD) tasks including settlements for DFM/ADX regional equities exchange in the UAE; Finance reporting and bank reconciliation; Coordinating with front office (i.e. brokers) and liaising with clients on a regular basis; Maintaining a healthy bond with the Relationship Managers at the branch level in coordinating with customer on-boarding and account flagging processes; Providing adequate support in order to increase business, and enlarge customer base by providing relevant presentations to High Net-worth Customers, Branch Relationship Managers, and other Executives involved in the on-boarding processes; Responsible for developing ideas and involved in project research, providing new business ideas, and service enhancement.
Responsibilities:
· Reported to Operations Manager/CEO.
· Performed Beginning of Day (BOD) & End of Day (EOD) tasks; Ensured daily Beginning of Day Settlements.
· Prepared and delivered payment vouchers, i.e., TTs and Remittances to Exchanges; Generated manual payment vouchers for Internal Accounts.
· Provided daily Financial Reports to the Finance Department.
· Conducted Accounts Payable & Receivable Reconciliations; Monitored Payments and Recoveries.
· Performed Balance Sheet Reconciliations on a daily basis; Prepared & updated MI Reports.
· Generated Business Updates Report for the CEO and the Head of Department.
· Performed Portfolio adjustments and weekly/monthly reconciliations of Client Portfolio & Cash Flows.
· Conducted Custody/Registry Transfers, both Internal & Broker to CDS and vice versa.
· Handled Client Registration in Back Office Order Management System through Retail OMS; Monitored Front End System through Exchange Equator & TWS.
· Conducted User Acceptance Testing (UAT) for new production releases, fixes and upgrades in Trading and Settlements system.
· Attended to Online Trading Queries & Customer Registration.
· Delivered Client Confirmations & Holdings Statements on a daily basis.
Perform the day to day back office operational and financial activities including Beginning of Day (BOD) and End of Day (EOD) settlements for DFM/ADX/NASDAQ, Dubai; Finance reporting and bank reconciliations; Regular coordination with brokers and liaising with clients; Activities involved building a solid base for the Nasdaq Dubai market within ENBDS; Initial job prior to market listing included liaising with sources for NASDAQ Dubai related issues, dealing with IPO related issues, and market listing activities; Involved with IPOs such as DPW, DEPA, Ajman Bank, Al Salam Bank, etc.
Responsibilities:
· Reported to Operations Manager/Senior Manager.
· Prepared payment vouchers, TTs and Remittances.
· Conducted Account Payable & Receivable Reconciliations.
· Carried out Financial Reporting to Finance Department on a daily basis.
· Prepared & updated MI Reports; Managed Portfolio adjustments and weekly reconciliations.
· Handled Custody/Registry Transfers including Internal & Broker to CDS and vice versa.
· Performed Client Registration in the Back office system through Trade Net as well as functioned in front-end system through Equator.
· Finalized Daily Market Settlements such as End of Day Settlements including Archive End of Day.
· Performed VIP Trade Confirmations and monitored for recoveries.
· Sent out Client Confirmations & Holdings Statements on a daily basis; Attended to Online Trading Queries.
· Considered familiar with UAT Test environment; Performed various test cases with Trade Net and E broker.
Selling privilege club cards over phone calls directly to senior level executives and VIP’s.
Selling forum and conference sponsorships over phone calls directly to C level management of Multi National Corporations such as Microsoft, Dell, HP, Exxon Mobil, SAP, Siemens, Emaar, etc.
M. Sc. In International Business Management
Awarded the presidents list honor for the first semester. B. Sc. In Business Administration & Organizational Leadership (Dual Degree with Honors’ – Cum Laude)
(Associates) A. Sc. In Business
I have completed my O-Levels with 8 subjects and attained a pass credit.