Internal Sales - Team Lead
Smiths Detection
مجموع سنوات الخبرة :18 years, 5 أشهر
• All back-office coordination and support activities pertaining to the Sales and Aftermarket Sales Department.
• Customer facing role in keeping customers informed of delivery schedules, documentation requirements etc.
• Timely Data Entry and Maintenance of SAP data pertaining to Sales Department.
• Responsible for the up-to-date maintenance of Sales pipeline data in SAP through regular interaction with the Regional Sales Manager and Sales Director.
• Forecasting/budget of Sales and Aftermarket OI, pipeline sales and margins in line with entity/revenue streams.
• Prepares Market review for Sales and Aftermarket orders and revenue.
• Support and co-ordinate the sales department with activities such as Customer Registration, preparation of bid/tender responses etc.
• Pro-active coordination within all the departments of the organization to ensure smooth flow of business to help reach the organization and sales team objectives.
• Ownership of consolidating and maintaining quality and current sales data in SAP (Pipeline, Revenue etc.).
• Support Report compilation and data analysis of the following reports:
a. Weekly Quotes/Won/Lost order reporting (Extracted from SAP)
b. Weekly Order Intake Report (Extracted from SAP)
c. Bid Track Report on a monthly basis (Updated Extracted from SAP).
d. Monthly Order Intake Report (Extracted from SAP)
e. Expected Order Intake Report (Extracted from SAP - Three month rolling forecast)
• Responsible for maintaining equipment master in Company’s ERP System.
• Generates purchase requisition, service orders and contracts in ERP System.
• Responsible for service cost build up for tenders, new projects, warranty and extended service contracts.
• Responsible for attending coworkers’ queries in SAP as part of the role “SAP Super User”
• Acts as a first point of contact for urgent calls, emails and messages when Aftermarket sales representatives are not available.
• Keep tracks on the renewal of the Maintenance contracts.
• Coordinates with the factory for the Material updates.
• Prepares and then follows up on any sales quotations made for clients.
• Responsible for processing orders, Coordinates with colleagues in manufacturing plant and logistics to agree on delivery dates.
• Maintains sales records as a basis for reports to the senior management team.
• Provides information to the finance department on incoming and completed orders as a basis for forecasting cash flow.
• Monitor product order shipment to ensure on-time delivery to customers.
• Maintain database of customer sales order and invoicing records
Major Responsibilities
• Responsible for maintaining and completing the pass application documents.
• Preparing the documents and creating an online requisition at Dubai Airport website.
• Monitoring pass approvals in Dubai Airport website.
• Responsible for submitting the material exit and entry pass at Dubai Airports.
• Distributing and collecting passes.
• Collecting cash from Accounts Department for the collection of the approved passes.
• Collecting and filing Service report.
• Answering telephone calls and transferring to appropriate staff member.
• Prepare and maintains visitor logbook.
• Arranging and distribute mails/ or similarly delivered packages to the concern department.
• Arranging and coordinating official flight bookings through HRG as well as hotel bookings.
• Arranging car reservations through the service provider and coordinates for the deliveries.
• Prepares training requirements - (Printing the manuals, ordering food, issuance of airport passes for the guest, arranging taxis etc.)
• Printing and maintaining office requirements through Liberty Printing Press ( business cards, flyers, give- a -ways and other stationery items)
• Creating a purchase requisition using SAP.
• Typing, editing, printing and filling forms given by the different departments.
• Online requisition of no objection letter (NOC) from Tasheel website.
• Arranging lunch and snacks for the visitors as well as for the Managers.
• Ensures the availability of parking spaces of the managers and the visitors.
• Arrange for the repair and maintenance of the office and office equipments.
• Maintaining confidentiality in all aspect of staff information.
• Maintaining an adequate inventory office grocery supplies.
• Sort and distribute mails (collected from the mail every Monday)
• Ensures and coordinates the flower deliveries from Expressions flower shop.
• Maintaining an adequate inventory office stationery supplies and coordinates the deliveries
• Ensures that bills (telephone, Dewa, internet, etc) are collected from the mail box.
• Telephone bills to be calculated and to be submitted to accounts department before the cut off time.
• Maintaining and modifying the Contacts list ( Intersect, Emergency, Service providers, Office telephone and email directories)
• Coordinate requirements of grocery supplies in terminal 3 in a monthly basis.
• Collecting and compiling news and ideas from each department in order to prepare the Newsletter which is circulated quarterly.
On the absence of the Sales Coordinator
• Responsible for creating a Sales Order and Purchase Requisition using SAP.
• Maintaining a file of all the received quotations, created sales orders and reports.
• Preparing and sending reports.
• Answering queries with regards to sales and marketing.
• Assisting other department as required.
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Serves as liaison between the customer and various departments.
Provides pricing and delivery information, processes orders, and prepares cash reports.
Maintains records, prepares reports and performs work processing assignments and related clerical duties.