Faye Manuel

• All back-office coordination and support activities pertaining to the Sales and Aftermarket Sales Department.
• Customer facing role in keeping customers informed of delivery schedules, documentation requirements etc.
• Timely Data Entry and Maintenance of SAP data pertaining to Sales Department.
• Responsible for the up-to-date maintenance of Sales pipeline data in SAP through regular interaction with the Regional Sales Manager and Sales Director.
• Forecasting/budget of Sales and Aftermarket OI, pipeline sales and margins in line with entity/revenue streams.
• Prepares Market review for Sales and Aftermarket orders and revenue.
• Support and co-ordinate the sales department with activities such as Customer Registration, preparation of bid/tender responses etc.
• Pro-active coordination within all the departments of the organization to ensure smooth flow of business to help reach the organization and sales team objectives.
• Ownership of consolidating and maintaining quality and current sales data in SAP (Pipeline, Revenue etc.).
• Support Report compilation and data analysis of the following reports:
a. Weekly Quotes/Won/Lost order reporting (Extracted from SAP)
b. Weekly Order Intake Report (Extracted from SAP)
c. Bid Track Report on a monthly basis (Updated Extracted from SAP).
d. Monthly Order Intake Report (Extracted from SAP)
e. Expected Order Intake Report (Extracted from SAP - Three month rolling forecast)

• Responsible for maintaining equipment master in Company’s ERP System.
• Generates purchase requisition, service orders and contracts in ERP System.
• Responsible for service cost build up for tenders, new projects, warranty and extended service contracts.
• Responsible for attending coworkers’ queries in SAP as part of the role “SAP Super User”
• Acts as a first point of contact for urgent calls, emails and messages when Aftermarket sales representatives are not available.
• Keep tracks on the renewal of the Maintenance contracts.
• Coordinates with the factory for the Material updates.
• Prepares and then follows up on any sales quotations made for clients.
• Responsible for processing orders, Coordinates with colleagues in manufacturing plant and logistics to agree on delivery dates.
• Maintains sales records as a basis for reports to the senior management team.
• Provides information to the finance department on incoming and completed orders as a basis for forecasting cash flow.
• Monitor product order shipment to ensure on-time delivery to customers.
• Maintain database of customer sales order and invoicing records

Major Responsibilities

• Responsible for maintaining and completing the pass application documents.
• Preparing the documents and creating an online requisition at Dubai Airport website.
• Monitoring pass approvals in Dubai Airport website.
• Responsible for submitting the material exit and entry pass at Dubai Airports.
• Distributing and collecting passes.
• Collecting cash from Accounts Department for the collection of the approved passes.
• Collecting and filing Service report.
• Answering telephone calls and transferring to appropriate staff member.
• Prepare and maintains visitor logbook.
• Arranging and distribute mails/ or similarly delivered packages to the concern department.
• Arranging and coordinating official flight bookings through HRG as well as hotel bookings.
• Arranging car reservations through the service provider and coordinates for the deliveries.
• Prepares training requirements - (Printing the manuals, ordering food, issuance of airport passes for the guest, arranging taxis etc.)
• Printing and maintaining office requirements through Liberty Printing Press ( business cards, flyers, give- a -ways and other stationery items)
• Creating a purchase requisition using SAP.
• Typing, editing, printing and filling forms given by the different departments.
• Online requisition of no objection letter (NOC) from Tasheel website.
• Arranging lunch and snacks for the visitors as well as for the Managers.
• Ensures the availability of parking spaces of the managers and the visitors.
• Arrange for the repair and maintenance of the office and office equipments.
• Maintaining confidentiality in all aspect of staff information.
• Maintaining an adequate inventory office grocery supplies.
• Sort and distribute mails (collected from the mail every Monday)
• Ensures and coordinates the flower deliveries from Expressions flower shop.
• Maintaining an adequate inventory office stationery supplies and coordinates the deliveries
• Ensures that bills (telephone, Dewa, internet, etc) are collected from the mail box.
• Telephone bills to be calculated and to be submitted to accounts department before the cut off time.
• Maintaining and modifying the Contacts list ( Intersect, Emergency, Service providers, Office telephone and email directories)
• Coordinate requirements of grocery supplies in terminal 3 in a monthly basis.
• Collecting and compiling news and ideas from each department in order to prepare the Newsletter which is circulated quarterly.

On the absence of the Sales Coordinator

• Responsible for creating a Sales Order and Purchase Requisition using SAP.
• Maintaining a file of all the received quotations, created sales orders and reports.
• Preparing and sending reports.
• Answering queries with regards to sales and marketing.
• Assisting other department as required.

 Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
 Serves as liaison between the customer and various departments.
 Provides pricing and delivery information, processes orders, and prepares cash reports.
 Maintains records, prepares reports and performs work processing assignments and related clerical duties.