Tarek Masrieh

Core Responsibilities:

Tawtheeq - Municipality Registration
• Liaison with ADM for registrations pertaining to building in Tawtheeq system.
• Confirm that company and landlord have completed documentation for ADM through inter-department coordination.
• Schedule tasks using AOM, perform them both efficiently & effectively and report key areas of concern to senior leadership.
• Maintain soft copies of contract in the system along with hard copies as backup.

Transactions Processing
• Distribute rental income between landlords based on court order of landlord’s percentage through direct debit from property rent account into landlord’s account.
• Perform individual debit & credit transactions into external bank accounts as instructed by landlords.
• Update maintenance & construction payments & performance using GEFU; debit loans from loan account into contractor’s account.
• Opening bank accounts for Landlords and inhereities by following the bank’s account opening procedures.
• Performing daily reports, for property accounts, with the available funds, income, and transactions performance.
• Updating property and landlord portfolios, and accounts information, per required procedures and documentation.
Property Management Accounting
• Coordinate with Transactions Department for legal settlement payments via portfolio & fund accounts.
• Pay utility bills (municipality, water & electricity) for common areas through company's electricity account.
• Combine monthly municipality payments for all managed buildings and deduct them from property maintenance account.

• Perform reconciliation between work processed & received through operations, customers & other departments.
• Assure that all work is processed within approved timelines and resolve issues on war footing basis to maintain excellent service delivery level.
• Consolidate monthly & periodic water & electricity payments by analyzing bills for management building electricity accounts; deduct payments from maintenance accounts and distribute funds based on availability & portfolio of building whilst finalizing the process through individual bank transfers from building maintenance account into ADDC account.
• Collaborate with ADDC for processing requests for electricity disconnection/reconnection.
• Scrutinize bill transfer documents prior to making refunds to customers under company ADDC account.

Leasing & Customer Services
• Handle rentals inclusive of gathering tenant information with documents, deciding on structure of payment & collecting cash.
• Collaborate with relevant departments for legal settlements & requests and facilitate tenants with municipality contracts & electricity/water transfer.
• Maximize NPS by solving tenant problems linked with leasing & municipality as per waiting & processing timelines.
• Serving the maximum number of customer at the highs quality levels, full awareness of units vacancy, the ability and accessibility to answer all customers inquiries through all channels, following up with clients monitoring waiting time, building good relationship with the external and internal clients
• Provide best services for both internal and external customers and improving first hand customer experience.
• Builds and sustains customer relationships through being open, trustworthy and transparent.


Other Relevant Experience:
July 2011 - September 2011: Audit Trainee, Talal Abu Gazaleh & Co. International, Abu Dhabi, United Arab Emirates