fayez sakallah

Assistant manager trade finance customer support at Dubai Islamic Bank

• United Arab Emirates - Dubai
• July 2014 to November 2018

 Receive, Review & follow daily transaction of Import, Export LC, Collection, Foreign Murbaha/Wakala and LG as per UCP, ISBP,
ISP98.URR and URC which are sent from different branches to the centralization.
 Prepare & review trade referral to meet the bank policy’s requirements and collect approvals.
 Monitor & structure any request for commodity finance transaction by coordinate and provide guidance to RMs.
 Ensure that all approvals (RMs & CA) are completed and matching the banks’ procedures and policy.
 Identify & escalate any miss match points OR deviations to control and avoid any ambiguity.
 Arrange and attend Business calls (internal & external meetings) with customer and other parties to provide technical support and
guidance in regard.
 Evaluate the business performance to keep increasing the market share.
 Corporate with FI and treasury departments for pricing and rates.
 Use the daily updates rates ( EIBOR - LIBOR ) to process discounting or UPAS transactions
 Follow and update the trade data base on regular basis.
 Share in any Tech projects to develop the bank’s system and procedures.
 Follow up the processing of the Trade’s transaction as per SLA and SOAP instructions in accordance with all relative departments
(Credit, Compliance Sharia’s and Corporate)
 Review the daily received swift messages and response on daily basis through the swift Alliance system in order to control any
failure action and liaise with external party’s trough FI to fix and recourse the action.
 Check received documents and prepare control sheet for completion of full process along with any further deviations if any
 Do reconciliation by keeping control over transaction in line with system records.
 Support all other Departments to execute transactions in order.
 Liaise with clients on daily basis to reveal any clogs (Technically or operationally).
 Deal with customers directly or through different means of communication and Attend/Prepare Business Call Attend meeting with
other Departments’ representatives in regular basis.
 Help the direct line manager in his duties when call & share for special assignment/projects.
 Prepare full projects with relative’s departments and Top Management (i.e. Charges & Tariff revision - Capacity Plan - Productivity
and EGRC.
 Do the best procedures to achieve the business target.
 Proceed different assignments and projects (externally or internally) incorporate with other departments.
 Evaluate the team performance by preparing the KPI and productivity quarterly.
 Maintain the customer data base and keep updating KYC.

Senior Corporate officer at Arab Bank PLC

• United Arab Emirates - Dubai
• January 2010 to January 2012

Identify corporate customer’s needs& fulfillingwith proper bank’s products & services.
* Study and prepare letter of credit, letter of Guarantee andBill of Collection.
* Prepare all relatives’ transactions of importandexport LCs.
* Process and adjust Trust Receipt balances on monthlybasis.
* Keep doingdocument andbill of exchange reconciliation on monthlybasis.
* Check the bill of exchange regularly as on maturity date.
* Deal with all aspectsinternal and external auditors and supportive in compliance matters relatedto day-to-day work.
* Coordinate b/t centralization& corporate department to gain their approvals.
* Ensure advising all arrival documents to clients andnon-customers as well on time.
* Prepare the financial tools tofacilitateprocess by gainingapprovals fromcentralization regard suitability of documents and
from corporate wise regarding the financial limits.
* Identify market new business to achieve the budgetary targets in the SME segment.
* Manage allotted high net worth/exposure SME customers.
* Ensure Credit Analyst attends to customer requestspromptly and resolves customer issues within his authority.
* Monitor customer's activities in relation to market conditions, account conduct etc. to protect Bank's interest and arrange
appropriate classificationof accounts.
Ajman Bank - Central Operation

Assistant Manager at Ajman Bank

• United Arab Emirates - Ajman
• January 2008 to January 2010

Review P&P regularly tobring efficiency ensuring accuracy in different activitiesperformed in the department.
* Ensure allcustomer queries/complaints are respondedwithin agreedturnaround times and escalate themaccordingly as
deemednecessary.
* Check and follow up all import andexportLC transaction up to the end.
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* Perform the UAT Testing& coordinate with IT.
* Prepare the required Process Flow & SOP’s related tonew processes.
* Scrutinize & Check the Application OpeningForms received from different channels.
* Scrutinize, follow andCheck Escrow applications.
* Check & segregate receiveddocuments / requests & ensure it’swith control sheet.
* Authorization of All Accounts created& updated
* Authorize signature amendmentsprocessed (New, Delete, & updated).
* Approve Account Closure requests with all relative aspects.
* Ensure proper filingof all documents in the Vault after reconciliation on a dailybasis.
* Deal with all aspectsinternal and external auditors and supportive in compliance matters relatedto Day-To-Day running of
Business.

Customer Service Officer at Arab Bank PLC

• United Arab Emirates
• January 1996 to January 2008