Faysal Hatoum

The Operations Manager is responsible for the overall operations and business development of Trampo Extreme - Kuwait. As Operations Manager I have full accountability of PNL, overview the service, maintenance and general functionality of the stores.

Responsibilities:

- Direct and oversee the operations of Trampo Extreme.
- Oversee store's maintenance in terms of 100% functionality to include maintenance, safety, security, and service.
- Lead the Operations Team to achieve excellence in quality of service and the Trampo Extreme experience.
- Maximize the potential of facility management staff through performance management, coaching and identifying development opportunities to ensure all the store's are staffed correctly.
- Conduct weekly Facility Management meetings and report back to the Executive Management on any new developments or risks to Trampo Extreme.
- Monitor succession planning within each of the store's and develop manpower plans.
- Build external networks to understand market trends and competitors activities and be able to generate strategies to maintain a competitive advantage.
- Contribute on all aspects of business development including yearly calendar of events, new store's development, content development and make recommendations for closure of store's.
- Fully utilize company reporting systems to monitor performance of the store's and implement corrective action whenever necessary.
- Development of annual budget and oversee all elements of the budget usage.
- Constantly look for new avenues of business development and revenue for Trampo Extreme.
- Review work orders reports and ensure that feedback is being reported to Trampo Extreme Higher Management.

At Trampo Extreme the Facility Manager role is to motivate, instill accountability and achieve results. This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Responsibilities:

- Cultivates a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
- Assist in hiring, retention of staff, coaching, discipline; ensures execution of staff training programs.
- Developing weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
- Leads and influences staff through effective motivation, leveraging individual
strengths to ensure customer satisfaction
and maximum productivity.
- Select, develop staff and trainers for more responsibility or internal promotions into
leadership program.
- Ensures execution of all employee recognition and incentive programs as directed.
- Assists with inventory and controlling expenses.
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
- Maintain a safe, clean and secure environment for all guests and staff.
- Continuously improves operational execution through attention to detail and adherence to Trampo standards and philosophies.
- Other duties as assigned.

Is responsible for the overall operations and business development of Minopolis. Operate and guarantee a high guest satisfaction level to the concept of Minopolis in terms of children's role playing in a safe environment for the role playing activities.

Day to day operational handling of the facility with the support of the duty team. Taking the lead of the operation such as security, crowd control, complaint handling, employee performance and service excellence.

Report to the Establishment Manager to operate and guarantee a high guest satisfaction level of KidZania concept in terms of children's role playing in a safe environment for the role playing activities.

Direct the establishments operations and review work orders weekly to deliver the completion report to the head of department in a timely manner and to make sure the visitors are satisfied and, if needed, resolve any grievances.

Elaborate the fortnightly supervisor templates, establishment's operations and purchase orders for establishments raw materials and required theming elements.

Oversee the correct execution of the concept of role playing and the security, safety and functionality for the various establishments.

Coordinate with trainers the subjects to be taught to new collaborators and guarantee, through evaluations the personnel development.

As a reservation sales specialist my job is to contribute to the overall success by helping to manage client relationships through the reservation process and partners with the outside sales team to generate leads and source new business. Acting as the central point of contact for all clients interaction, as a reservations specialist used to support the outside sales force as the first point of contact for the accounts as well as handling the majority of client interaction. More responsibilities as processing paperwork and managing entries into the property management system, running weekly reports to keep the office and Guest Services Staff updated at all times.

To supervise work activities of cleaning personnel to ensure clean, orderly and attractive rooms in the hotel. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipments and take corrective actions. Ensuring consistent compliance with hotel and brand policies and quality guest service. Responsible for supervising the operations of the housekeeping staff to including the guest room attendants, lobby sttendants, and housepersons. The housekeeping supervisor also provides leadership and effective communication to the remaining hotel departments. Additional responsibilities will be included for ongoing success of hotel operation with, and in the absence of, the Executive Housekeeper.

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