فيصل سوبرة

Developed loyal and highly satisfied customer base through proactive management of team
customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and
boost sales.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Interview new candidates to join store team and seeking talent to build up the best team KPI
update,
and KPI calculation plus maintaining shop performance and target Developed strategy to
increase sales and drive profits.
• Reviewed sales and gross profit report to assess company efficiency. Completed regular
inventory counts to verify stock levels, address discrepancies and forecast future needs

Develop trust relationships with a portfolio of major clients to ensure they do not turn to
competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet
their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key
account metrics Developing trust relationships with a portfolio of major clients to ensure they do
not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements.

Managing five branches of Huawei’s experience stores.
• expand store traffic and optimize profitability.
• Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff.
• Ensuring high levels of customers satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards, Report on buying
trends. Customer needs, profits etc.
• Be a shining example of well behavior and high performance, Additional store manager duties
as needed.
• CRM reports and monthly planning.
• Approving branding materials (see-through, vinyl, flex…).
• Manage and control the Corporate Marketing budget and investment optimization.
• Set the In-Store Display & Merchandizing Strategy across different Individual Retailers &
Organize Retailers..
• Fulfil & communicate regional performance progress reports of the local channels AD-hooks
(roadshows, promoters, KPI calculations).

Executing sales and mobile services, plus performing upselling and bundling to brand items
related to mobile phones Supervising social media
• planning and sellout Conducting monthly inventories to the shop. Worked with sales team to
collaboratively
• Reach targets, consistently meeting, or exceeding personal quotas.

Covering Lebanon's whole sale stores, maintaining an attractive display, spot check
stock (quantity, expiry, packaging quality) Monitoring competitors' new products and
action.

Hotline operator, and customer care agent, responsible for reporting accents and mechanical malfunction, sending accident experts and tow truck with follow up on our client. Data entry for accidents reports plus scanning the documents.