IT Support Specialist
IHCC
Total des années d'expérience :4 years, 1 Mois
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Assist management in creating training materials pertaining to computer troubleshooting and usage ci
Responding to IT support requests over the phone, via email and in person.
Downloading, installing and configuring software to meet user requirements.
Ensuring correct use of applications, networks and equipment.
Testing and updating existing software.
Escalating advanced IT support cases.
Maintaining IT documentation including network and user details.
Documenting records of actions taken.
Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
Ensuring computer network’s optimal performance.
Working in a call centre (where applicable).
Analysing issues and determining correct software or hardware solution.
Ontology research