Fazal Rehman

- AMERSEC Europe Anti - Shoplifting Systems - Sales, Installation and Commissioning
- CCTV Sales, Installation and Commissioning
- Business Development
- Project Planning
- Project Execution
- Handling a Technical Team for project execution
- Optiguard Mobile Display Security Solutions
- People Counting Systems
- Retail Loss Prevention Solutions
- Networking and Structural Cabling

Projects and Customers
- Virgin Mobile and Virgin Megastores
- Lulu Hypermarkets
- Abu Issa Holding Co. Qatar
- Axiom Telecom
- iZone - Ali Reza Holding
- Al Haddad Telecom
- Ahmed Abdul Wahed Electronics
- Abdul Latif Jameel Electronics
- Gear Up - Abdul Latif Jameel Electronics
- Al Haram Center

• Sales and Service of Physical Security systems
• IP CCTV solutions
• Access Control
• Irisys People Counting
• Retail Security
• Electronic Article Surveillance Systems(EAS)
• Handling the sales and service activities for the Kingdom of Saudi Arabia
• Training and Implementation of Video Management Systems
• Installation of Mobile Secure Displays
• Maintenance for Mobile Secure Displays for Extra Stores Saudi Arabia
• Low Current Systems
• Interaction with existing customers
• Business development
• Project Planning and Implementation
• Achieving the Sales Targets
• Pre-Sales and Post Sales operations
• Project finalization
• Work for both Sales and Support
• Marketing Support
• Marketing Research
• Coordinating with the Team in Dubai
• Presentations to hotels and companies
• Coordinating the sales team
• Executing projects
• Project costing and approvals
• Project Negotiations
• Travelling all over the GCC
• Business Development in GCC
• Support for Existing customers

• Project Planning and Implementation
• Achieving the Sales Targets
• Pre-Sales and Post Sales operations
• Project finalization
• Work for both Sales and Support
• Marketing Support
• Marketing Research
• Coordinating with NEC Dubai for Marketing Strategies and material
• Configuring the systems using NEC PC Pro.
• Programming using NEC PC Pro.
• Installation of NEC SL1000
• Installation and project deployment NEC SV8100 and SV8300
• Site survey and site visit
• Designing the cost and system using NEC Prophix
• Coordinating with NEC Dubai.
• Interacting with customers and re-sellers.
• Support NEC PBX and IP Terminals.
• Build relations with Dealers
• Presentations to hotels and companies
• Coordinating the sales team
• Executing projects
• Project costing and approvals
• Project Negotiations

• Training engineers on Telecom cables and cable networks.
• Interacting with the clients.
• Visiting the site for instrument inspection and cable equipment.
• Maintenance and support of equipment.
• Coordinating the team of engineers for completion of pending work.
• Assisting the CEO with the projects.
• Handling the Sales and project enquiries.
• Giving presentations to future customers or clients.
• Deploying of network equipment and cables.

• Worked for Microsoft.
• Handled a team of Support Engineers.
• Worked as Technical Support officer for Office and Outlook Enterprise applications.
• Responsible for handling technical queries and resolving Enterprise network related issues related to Windows XP, Windows Vista, Office and outlook applications.
• Have worked in multiple sales and support scenarios as well.
• Trained on Windows 7.
• Have supported the Network issues of both Windows Vista and Windows 7 Enterprise.
• Very good knowledge of the Windows Server operating systems released till date.
• I am also a White Belt in Six Sigma.
• I am responsible for training the new comers in the process.
• Very good understanding and training skills.
• I have worked on multiple processes and multiple tools in the company.
• Currently working in Microsoft Forums which is a new process.
• Part of the Pilot Team for two new processes in Convergys.
• Excellent communication and managerial skills.
• I have also worked in the Escalation Team for the Windows XP process.
• Also promoted as an Escalation Engineer for Enterprise support issues.
• Worked as a Senior Technical Lead for Sales and Support.
• Taking triages for the team on a daily basis with pre-shift and post shift hurdles.
• Constantly monitoring agent activities and adhering to the Microsoft process and policies.
• I am also responsible for the performance of the team.
• One of my responsibilities is to find out the RCA(Root Cause Analysis) as well as the SCR(Survey Case Review)
• Provide feedback on technical issues.
• Also take part in Senior Tech flash calls with the Microsoft Partner leads regarding the top issues with Windows 7.
• Have done drive tests for network related issues and analysis.
• Trained in network and telecom products at Nanocell Networks.