فاضل محمد

To support day to day Terminal Operational activities of generating & finalizing reports & providing statistical information while ensuring that the required reports are extracted, consolidated, analysed and forwarded to the relevant stakeholders in the required formats and are answerable to queries from internal departments in a timely manner in line with Terminal policies & procedures. To be single point of contact for all vessel related queries.  To provide comprehensive performance analysis of company employee & contractual labour to Operations Management & People's Dept., and setting the KPI framework for assessment & development of Employee performance & efficiency that assist in strategic decision making in line with Terminal Objectives.  Ensure and analyse that data security & integrity is in place always, namely that confidential information should never be shared with people outside the port and agents should never be offered any competitive data.  On the front line meeting, greeting and serving customers, resolving disputes and customer complaints, providing information by verifying understanding of requests , advice, knowledge offering assistance and guidance to customers.

Preparing general correspondence, letters, and memorandums, meeting minutes, reports, schedules,
purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction.
• Arrange and schedule necessary arrangements for meetings, conferences and arrange travel Arrangements.
• Handled the tasks of receiving and processing information in an accurate and efficient manner. Responsible
for maintaining filing systems as well as proper management of maintenance systems. Maintained
documents of the company in accordance with the procedures of established publication department.
• Assigned the tasks of preparing records, distributing documents and keeping files by using paper-based and
electronic systems.
• Facilitated and monitored circulation of documents for authorized signatures.
• Collected and disbursed money did basic bookkeeping & maintain financial transactions for office funds.
Preparing, inspecting and maintain bills payable and receivable statements. Maintain day-to-day
transactions disbursed weekly allowances to staff and reconciling them.

Responsible for handling Corporate Clients for Domestic Travel Inquiry, Working knowledge in CRS
(GALILEO) Responsible for booking hotel reservations and managing customers’ package specifications.
Performing duties of Cashier, Maintaining cash receipts & payment vouchers, Issuing & maintaining
cheques for all branches.