Assistant Purchasing Manager
Lulu Group International
Total years of experience :14 years, 1 Months
Customer Service and Satisfaction.
•Assist customers effectively by solving customer disputes
•Discusses product offered and ensures customer satisfaction
•Tactfully handles confrontational or stressful interactions with doctors
•Completes supporting paperwork and data entry as required
•Accurately captures customer information
•Ordering Stock from the warehouse, making local purchases.
•Receiving Stock.
•Ensured quality and operating standards were met based on service objectives
•Handling Customer Queries.
•Providing customer additional information or explain services.
Consistent excellent customer service
•Monitor sales transaction and generate sales report on daily basis
•Handling Customer Queries
•Providing customer additional information or explain services
•Market research and promotion of product
•Establishing strong rapport with the key store personnel and retailers
•Ensure that each customer receives outstanding service by providing a friendly environment.
•Maintaining product knowledge and all other aspects of customer service.
•Assist in processing and replenishing merchandise and monitoring stock
•Communicate customer requests to management
•Assist in completing price changes within the department.
•Stock taking inventory
•Achieving the sales target.