Feda Abdallah

Standard Chartered Bank (SME Banking Department, Bahrain)
Business Financial Consultant Aug 2010 - Aug 2011

•  Calling / Meeting new & existing customers (SME’s).
 Establishing new business relationships with customers.
 Analysing business needs and providing development advices that suites customer’s requirements.
 Helping to increase profit generation through targeting new potential customers and acquiring them.
 Marketing and Sales
 Enhancing product reach and Branding focus
 Providing feedback and suggestions to assist in designing marketing campaign
 Measuring & monitoring customer satisfaction and retention.
 Enhancing Customer retention and satisfaction

Regional Data Analyst Feb 2010 - Aug 2010

 Designing databases and managing them according to the departments needs
 Combining/ Consolidating complicated data from different resources and formats into one database
 Preparing/ Designing analytical reports using Ms Access / Excel.
 Providing assessment information about the department / staff performance
 Deriving improving plans and strategies based on the analysed information.
 Managing data for a regional team of about 30 members in 5 countries and handling all the required communications / teleconferencing with them.
 Delivering daily, weekly and monthly reports to senior managements and other departments.
 Providing ad hoc reports to support urgent situations.
 Monitoring the quality of information delivered from/to SME department

Business Excellence Training & Development Institute
Business Development Coordinator Sep 2009 - Feb 2010

 Calling Potential Customers and establish a business relationship with them.
 Managing existing customers’ relationship with the company.
 Analysing business requirements and development needs.
 Proposing and designing the appropriate development schedule based on customers’ requirements.
 Monitoring the quality of the offered improvement solutions and getting a feedback from all the involved parties.
 Manage the recodes required by the Quality Assurance Authority in Bahrain such as the feedback results, certificates, courses details, trainer’s details, etc.

 Handling all the phases of a project for developing a web application for
E-Learning Centre
 Analysing/ designing the requirements of the centre \[all involved parties \]
 Designing/managing the required database using Microsoft SQL Server 2008
 Developing a web application (.Net environment) that provides different access levels and different functionality such as enrolling student, course content management, and sending emails and managing group conversations.
 Testing the web application