Business Head
Rockford Computer LLC
مجموع سنوات الخبرة :27 years, 4 أشهر
Team:
heading a 12-member team. ERP, CRM, HRMS and In-house Development Consultants
Key Deliverables:
Presales specialist
Upselling and cross selling
Business Requirement & Gap Analysis
Project management
Business requirement Document (BRD)
Customer Support
Customer Acquisition and Retentions
Introducing RAPID Implementation for Sage 300
Internal and External training
Key Achievement
Achieved 40 new Customers logo’s
Acquired 10 existing Customer (Business Partner Change)
Achieved 25 Customer GO LIVE
90% Customer Retention
3 consecutive years as Platinum partners to Sage
Over 150 Presales Demo
Presales Demo
Business Requirement & Gap Analysis
Project Scheduling and Proposal writing.
Core Implementation.
Product training sessions.
Customized Reports in Crystal and FR.
Post Implementation Support.
reporting to Global Delivery Head)
Key Deliverables:
Business Requirement & Gap Analysis
Project Scheduling and Proposal writing.
Core Implementation.
Product training sessions.
Customized Reports in Crystal and FR.
Post Implementation Support.
Key Deliverables:
Core Implementation of Sage ACCPAC ERP and Third Party Products.
ERP technical and functional support.
ERP System Training.
Identification and proposal of best Business Practices based on ERP solution.
Key Deliverables:
In House ERP Implementation for 5 companies - Sage ACCPAC.
• Construction, Manufacturing, Trading and HVAC
Implemented internal mailing system.
IT deployment and liaison with ISP provider for connectivity of locations.
ERP Technical sup port, migration, import and export activities.
Crystal report writing and MIS Report generation.
Process flow implementation.
Management and user levels training.
IT administration and support.
Warehouse Management.
Key Deliverables:
Coordinating business on after sales support, related to Upgrades, Warranty (WTY), Annual
Maintenance Contract (AMC), Multi-Vendor Support (MVS), transfers & shifting of IT products within
the region & Country. Handling 5 area offices & 36 franchisees.
Preparing MIS reports on Billing V/s targets, Outstanding V/s Collection. Empowering & enforcing the
team to meet their targets through weekly reviews & commitments.
One point interface between clients, franchisees & internal Dept. on issues related to Services &
Handled Order processing for Services Dept.
Responsible for Inter - Regional business communications related to pre and post sales and
maintenance of AMC (Annual Maintenance Contracts) and MVS (Multi-Vendor Support).
Renewals, Annual maintenance contract (AMC) and Upgrades
Strategic planning for different vertical implementation with a cost effective proposition
Third party Vendor management for vertical solutions
Scoping Customized solution
Project management
Presales Demo, Post Implementation Support, Business Requirement & Gap Analysis
Project Scheduling and Proposal writing.
Product training sessions.
Collection management
Review setting and implementation of all Finance procedures related to venues.
Finance Workforce Planning - Finance roster management for all the venues.
Budget - Maintenance of Budget and assistance to Head of Management Accounting in regards to
review, changes and reporting purposes to Management and
courses: Certified ERP Consultant (Finance Management Suite (FMS) and Operational Management Suite (OMS