feleciano Barretto

Business Head at Rockford Computer LLC

• United Arab Emirates - Dubai
• My current job since September 2017

Team:
heading a 12-member team. ERP, CRM, HRMS and In-house Development Consultants

Key Deliverables:
 Presales specialist
 Upselling and cross selling
 Business Requirement & Gap Analysis
 Project management
 Business requirement Document (BRD)
 Customer Support
 Customer Acquisition and Retentions
 Introducing RAPID Implementation for Sage 300
 Internal and External training

Key Achievement
 Achieved 40 new Customers logo’s
 Acquired 10 existing Customer (Business Partner Change)
 Achieved 25 Customer GO LIVE
 90% Customer Retention
 3 consecutive years as Platinum partners to Sage
 Over 150 Presales Demo

Project management at TRIAD SOFTWARE SERVICES

• United Arab Emirates - Dubai
• January 2009 to August 2017

Presales Demo
Business Requirement & Gap Analysis
Project Scheduling and Proposal writing.
Core Implementation.
Product training sessions.
Customized Reports in Crystal and FR.
Post Implementation Support.

Senior Consultant at TRIAD SOFTWARE SERVICES

• United Arab Emirates
• January 2007 to January 2009

reporting to Global Delivery Head)
Key Deliverables:
Business Requirement & Gap Analysis
Project Scheduling and Proposal writing.
Core Implementation.
Product training sessions.
Customized Reports in Crystal and FR.
Post Implementation Support.

Senior Systems Analyst at Doh

• Qatar
• January 2006 to January 2007

Business Development at Omnix

• Qatar
• January 2005 to January 2006

Key Deliverables:
Core Implementation of Sage ACCPAC ERP and Third Party Products.
ERP technical and functional support.
ERP System Training.
Identification and proposal of best Business Practices based on ERP solution.

IT Executive at AWAL Refrigeration & Air-conditioning

• Bahrain
• January 2002 to January 2005

Key Deliverables:
In House ERP Implementation for 5 companies - Sage ACCPAC.
• Construction, Manufacturing, Trading and HVAC
Implemented internal mailing system.
IT deployment and liaison with ISP provider for connectivity of locations.
ERP Technical sup port, migration, import and export activities.
Crystal report writing and MIS Report generation.
Process flow implementation.
Management and user levels training.
IT administration and support.
Warehouse Management.

Executive at WIPRO InfoTech

• India
• January 1997 to January 2002

Key Deliverables:
Coordinating business on after sales support, related to Upgrades, Warranty (WTY), Annual
Maintenance Contract (AMC), Multi-Vendor Support (MVS), transfers & shifting of IT products within
the region & Country. Handling 5 area offices & 36 franchisees.
Preparing MIS reports on Billing V/s targets, Outstanding V/s Collection. Empowering & enforcing the
team to meet their targets through weekly reviews & commitments.
One point interface between clients, franchisees & internal Dept. on issues related to Services &
Handled Order processing for Services Dept.
Responsible for Inter - Regional business communications related to pre and post sales and
maintenance of AMC (Annual Maintenance Contracts) and MVS (Multi-Vendor Support).

Sales at TRIAD SOFTWARE SERVICES

• United Arab Emirates
• to

Renewals, Annual maintenance contract (AMC) and Upgrades
Strategic planning for different vertical implementation with a cost effective proposition
Third party Vendor management for vertical solutions
Scoping Customized solution
Project management
Presales Demo, Post Implementation Support, Business Requirement & Gap Analysis
Project Scheduling and Proposal writing.
Product training sessions.
Collection management

Finance Operations at Ministry of Finance.

• to

Review setting and implementation of all Finance procedures related to venues.
Finance Workforce Planning - Finance roster management for all the venues.
Budget - Maintenance of Budget and assistance to Head of Management Accounting in regards to
review, changes and reporting purposes to Management and