Operations Coordinator
Tawasul Transport
Total years of experience :14 years, 4 Months
*Monitor the drivers’ works, prepares their work program, readiness of the vehicles and enhances them to comply with company policies as well as with ITC (Trans Ad) and Traffic laws & regulations.
*Tracks the drivers’ activities and violations. Investigate & implement disciplinary action based on the degree and type of violation, upon the directions of Trans AD in this respect.
*Prepare drivers attendance, clearances & requests.
*Handle Mystery Shopper reports with regards to the Quality of service. Coordinate with Fleet/Quality and Training Departments in order to improve the quality of service.
*Monitor the Income, Expenses (CNG & Fuel consumption). Export, analyze and send the report on daily basis.
*Coordinate with Accident, Workshop, FleetDepartment for accident reports. Schedule & prepare the necessary documents (Records/History) for Refreshment Training & Accident Committee.
*Answers telephone calls for taxi bookings, complaints, technical support, and any other inquiries.
*Receive Lost & Found items handed over by drivers & prepare the required documents as well as encoding it in the system & inform the customer if contact details were available.
*In cooperation with the Managing Director’s plans; develops and implements strategy for operational management so as to meet agreed organizational performance plans within agreed budgets and timescales. Drives the evaluation and development of operational strategy and performance with the team.
*Communicate on a regular basis with the Managing Director to review the business strategy and performance. Monitors, measures and reports on operational issues, opportunities and development plans and achievements within agreed formats and timescales.
*Oversee and direct the seamless running of the day-to-day operation while ensuring that all operational systems and procedures for the effective and efficient operation of the restaurant outlets are in place and consistently applied throughout all areas.
*Ensure that the brand and concept are reflected in all aspects of the outlets, front of house and back of house.
*Develops and implements Operation and Training Manuals. Maintains awareness and knowledge of contemporary operational methods and ideas and provides suitable interpretations to directors and staff within the organization.
*Ensures activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
*Manages and controls departmental expenditure within agreed budgets while ensuring that all in house control systems / audit requirements are adhered to at all times
*Review and analyze monthly food costs and wastage, highlight problem areas and take appropriate action to rectify poor performance.
*Actively involved in the selection and recruitment of employees.
*Develops staff in all areas of managerial and professional aspects; support the delivery of outstanding customer service, fosters a learning culture and ensures that all team members feel valued and rewarded whilst ensuring that all financial and statutory requirements are met.
*Monitors staff payroll and related costs
*Oversees and provides guidance on disciplinary and grievance issues
*Establishes performance guidelines, responsibilities and goals for direct reports and conducts regular appraisals
*Monitors and reviews staff roster and ensures that scheduled manning is in accordance with operational requirements whilst maintaining maximum productivity
*Ensures that an effective and up-to-date training plan is in place and is followed diligently
*Ensure that all staff is aware of all menu changes, event menus and changes to standards prior to the commencement of service
*Effectively interacts with third-party providers to ensure that all services/supplies needed to run the business are adhered at all times.
*Monitor the drivers’ works, prepares their work program, readiness of the vehicles and enhances them to comply with company policies as well as with Trans AD and Traffic regulations.
*Tracks the drivers’ activities and violations. Investigate & implement disciplinary action based on the degree and type of violation, upon the directions of Trans AD in this respect.
*Prepare drivers attendance, clearances & requests.
*Handles petty cash and ensures accountability and optimum level of cash availability.
*Handle Mystery Shopper reports with regards to the Quality of service. Coordinate with Fleet/Quality and Training Departments in order to improve the quality of service.
*Monitor the Income, CNG (Natural Gas) & Fuel consumption. Export, analyze and send the report on daily basis.
*Coordinate with Accident Department for accident reports. Schedule & prepare the necessary documents (Records/History) for Training & Accident Committee.
*Answers telephone calls for taxi bookings, complaints, technical support, and any other inquiries.
*Receive Lost & Found items handed over by drivers & prepare the required documents as well as encoding it in the system & inform the customer if contact details were available.
*Oversees and supervises daily operations of the restaurant.
*Prioritizes, schedules, assigns, trains, reviews and evaluates assigned restaurant staff.
*Participates with operation management team to originate, plan, develop and implement long and short term goals.
*Monitor the integrity of restaurant operation and the provision of services.
*Develops and implements advertising and marketing strategies for the restaurant.
*Resolves routine problems encountered in performance of work assignments.
*Resolve customer complaints.
*Cash Handling (Cash Funds, Petty Cash, Cheques, Credit cards, discount cards, coupons)
*Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
*Prepares Daily/Weekly/Monthly Sales reports & inventories.