Freight Dispatcher
Valaroo
Total years of experience :13 years, 0 Months
- Handle clients complains and checking delivery status
- Call customers for scheduling of delivery
- Assign schedules in Back office
- Take in calls and do outbound calls
- Retention of customers
- Data mining
- Excell proficient
• Centurylink company
• Concentrates on land line phones and loyal customers who have been with the company.
• Assist customers problem with telephone and also encode repair tickets to be sent out to local technician.
• Provide technical assistance with phone cables and coax cables that have been affected by storms and also flood problems that can create issues with their land line phones.
• Provide customer service assistance and rapport for valued customers.
• Sell Promotional items like/ retail bulk items
• Door to door selling.
• Field work
• Conduct team meeting and also do pep talks with my agents.
• Report to managers regarding performance, sales updates with prices and also inventory
• Manage office with 50 employees if manager is away.
• Promote agents who show potential and show them the right step on how to be a management trainee.
Booking flights of clients over the phone, travel packages, assist customers concern with hotel accommodation and location of the flight or stay of the customer.
Finished Secondary Level of Education