Sales Executive
mashreqbank
Total years of experience :15 years, 9 Months
• Identify business opportunities within the market, for all Bank products and services.
• Make sure Standards services and operational quality are applied.
• Attain sales objectives and achieve monthly sales target.
• Ensure Customer loyalty and customer retention while satisfying all of the latter's financial requirements.
• Excellent knowledge of the products and services the bank offers and understands the benefits for the customers.
• Ensure that administrative and security procedures are respected.
• Establish a relationship based on confidence and ensure customer satisfaction by offering customized services.
• Immediate answers to questions regarding their checking and savings accounts, loan applications and credit card.
• Actively listen to, troubleshoot and resolve customer problems and concerns.
• Responsible for identifying and escalating customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
Running a small business (Hot Dog Kiosk) within the university campus (Damascus, Syria)
• I started this successful project as part of my field study in running small businesses
• Collecting all required data from Unit Managers and Supervisors (Daily, weekly, monthly, quarterly, annual, and non-periodic reports).
• Organizing, preparing and updating sales reports.
• Preparing and sending reports to Suppliers (Monthly, quarterly, annual, non-periodic reports).
• Following-up with sales team through reports and data collection while updating all sale units data periodically.
• Organizing meetings (monthly, quarterly, annual, and non-periodic) and procuring all materials and presentations related to those meetings.
• Organizing reservations and travel arrangements for sales team.
• Supervising the work of 8 Sales Executives including their daily sales reporting and weekly target achievement.
• Logging in and constantly updating the stock database entry in the company's system (Al Ameen)
• Coming up with promotions to improve sales of low-sale-items.
• Preparing and generating different financial reports as required by the business (daily and weekly sales reports, monthly collection report)