Total des années d'expérience: 20 Années, 0 Mois
mars 2017
A À présent
Solution Engineering (Presales) Manager
à Oracle - Egypt
Lieu :
Egypte - Le Caire
Leading a team of talented Solution Engineers to manage the End-to-End Application Presales Cycle starting from Discovery until Closing the deal for Oracle EMEA SaaS Customers:
• Built a new EMEA Presales Team from scratch. Hired 15 global Solution Engineers (Presales) in 3 locations (Romania, Spain, and Egypt). Including:
o Intensive custom-built onboarding program on state-of-the-art customer engagement and value-messaging techniques.
o Coaching, Business Reviews, Capacity Building, and implementing Personal/Career Development plans.
• Designed Team's Go-To-Market, Vision, Mission, Values, Strategy, and yearly Performance Objectives.
• Tripled Revenue closed by my team from FY20 (2.5M$) to FY21 (7M$ so far).
• All-EMEA Stakeholder managements and active participation in Sales forecast meetings.
• Presented Business Results to senior leadership and VP through automated and custom-built reporting from scratch.
• Implemented a Reduction in Force plans when necessary and required by corporate.
• Got Recognized and Awarded by Sales Teams in Western Europe and Middle East
• Built a new EMEA Presales Team from scratch. Hired 15 global Solution Engineers (Presales) in 3 locations (Romania, Spain, and Egypt). Including:
o Intensive custom-built onboarding program on state-of-the-art customer engagement and value-messaging techniques.
o Coaching, Business Reviews, Capacity Building, and implementing Personal/Career Development plans.
• Designed Team's Go-To-Market, Vision, Mission, Values, Strategy, and yearly Performance Objectives.
• Tripled Revenue closed by my team from FY20 (2.5M$) to FY21 (7M$ so far).
• All-EMEA Stakeholder managements and active participation in Sales forecast meetings.
• Presented Business Results to senior leadership and VP through automated and custom-built reporting from scratch.
• Implemented a Reduction in Force plans when necessary and required by corporate.
• Got Recognized and Awarded by Sales Teams in Western Europe and Middle East
janvier 2016
A février 2017
Business Intelligence Consultant
à Alkhorayef Group
Lieu :
Egypte - Le Caire
Utilised the combination of Applications experience and Business Knowledge in a new Business Intelligence Challenge:
•Oracle Business Intelligence Applications Implementation
•Top Management’s reporting fulfilment
•Presenting to Top Management and Training Business Users.
•Oracle Business Intelligence Applications Implementation
•Top Management’s reporting fulfilment
•Presenting to Top Management and Training Business Users.
août 2006
A décembre 2015
Global Customer Support Lead
à Oracle - Egypt
Lieu :
Egypte - Le Caire
Team Lead, Advanced Resolution Engineer, Subject Matter Expert, Coach, and Mentor for a Global Customer Support team of 22 Engineers across 6 locations (US, UK, RO, EG, IN, AU) supporting Oracle Application customers worldwide, 24/7, with highest measures of Customer Excellence and Continuous Improvement. This role included driving the global team on:
• Escalations & Duty Management
• Root Cause Analysis (RCA) & After-Action Review (AAR)
• Trained, Coached and Mentored new hires
• Global Customer Awareness Webinars
• Peer and 360 Reviews on team performance
• Maintained Customer Satisfaction of 90%
• Implemented Smart Diagnostic Scripts to help customer self-fix their issues. Reduced Service Requests by 20%.
• Published 153 Knowledge articles
• Awarded with two Oscar Awards from Oracle Global Support in Leadership and Passion Category
• Escalations & Duty Management
• Root Cause Analysis (RCA) & After-Action Review (AAR)
• Trained, Coached and Mentored new hires
• Global Customer Awareness Webinars
• Peer and 360 Reviews on team performance
• Maintained Customer Satisfaction of 90%
• Implemented Smart Diagnostic Scripts to help customer self-fix their issues. Reduced Service Requests by 20%.
• Published 153 Knowledge articles
• Awarded with two Oscar Awards from Oracle Global Support in Leadership and Passion Category
mars 2004
A juillet 2006
Oracle Technical Consultant
à Alkhorayef Group
Lieu :
Arabie Saoudite - Riyad
Technical Consultant in a successful Oracle Human Capital Management Applications Implementation for a diversified industries group of companies in Saudi Arabia. This included:
Requirement Definition - Gap Analysis - Solution Design and Build - Customizations - Build Reporting - Data Migration - Solution Demonstration - User Training - Managing Parallel Runs - Business Support after go-live! This also required lots of negotiation and analytical skills.
Requirement Definition - Gap Analysis - Solution Design and Build - Customizations - Build Reporting - Data Migration - Solution Demonstration - User Training - Managing Parallel Runs - Business Support after go-live! This also required lots of negotiation and analytical skills.
Partager sur Facebook
Partager sur Twitter
Partager via Email