فراس السويركي

Leading a team of talented Solution Engineers to manage the End-to-End Application Presales Cycle starting from Discovery until Closing the deal for Oracle EMEA SaaS Customers:
• Built a new EMEA Presales Team from scratch. Hired 15 global Solution Engineers (Presales) in 3 locations (Romania, Spain, and Egypt). Including:
o Intensive custom-built onboarding program on state-of-the-art customer engagement and value-messaging techniques.
o Coaching, Business Reviews, Capacity Building, and implementing Personal/Career Development plans.
• Designed Team's Go-To-Market, Vision, Mission, Values, Strategy, and yearly Performance Objectives.
• Tripled Revenue closed by my team from FY20 (2.5M$) to FY21 (7M$ so far).
• All-EMEA Stakeholder managements and active participation in Sales forecast meetings.
• Presented Business Results to senior leadership and VP through automated and custom-built reporting from scratch.
• Implemented a Reduction in Force plans when necessary and required by corporate.
• Got Recognized and Awarded by Sales Teams in Western Europe and Middle East

Utilised the combination of Applications experience and Business Knowledge in a new Business Intelligence Challenge:
•Oracle Business Intelligence Applications Implementation
•Top Management’s reporting fulfilment
•Presenting to Top Management and Training Business Users.

Team Lead, Advanced Resolution Engineer, Subject Matter Expert, Coach, and Mentor for a Global Customer Support team of 22 Engineers across 6 locations (US, UK, RO, EG, IN, AU) supporting Oracle Application customers worldwide, 24/7, with highest measures of Customer Excellence and Continuous Improvement. This role included driving the global team on:

• Escalations & Duty Management
• Root Cause Analysis (RCA) & After-Action Review (AAR)
• Trained, Coached and Mentored new hires
• Global Customer Awareness Webinars
• Peer and 360 Reviews on team performance
• Maintained Customer Satisfaction of 90%
• Implemented Smart Diagnostic Scripts to help customer self-fix their issues. Reduced Service Requests by 20%.
• Published 153 Knowledge articles
• Awarded with two Oscar Awards from Oracle Global Support in Leadership and Passion Category

Technical Consultant in a successful Oracle Human Capital Management Applications Implementation for a diversified industries group of companies in Saudi Arabia. This included:
Requirement Definition - Gap Analysis - Solution Design and Build - Customizations - Build Reporting - Data Migration - Solution Demonstration - User Training - Managing Parallel Runs - Business Support after go-live! This also required lots of negotiation and analytical skills.