Team Leader collection and recovery
Reem Finance
Total years of experience :19 years, 2 Months
- Managing of non-performing loans and control the provision monthly.
-Meeting the Monthly & Yearly targets as assigned by Senior Management & in line with the applicable policies & procedures.
-Allocate & assigned default cases to the staffs timely and evaluate the staff’s monthly & yearly achievement
-Preparing & Recommending the necessary agreement for approved settlement cases along with terms & condition
-Approving presenting the PDC cheques & security cheque for clearing as per applicable procedures, & forward them for legal action
-Approving & Recommending filing police case, travel ban, car repossession & civil suit against default customers
-Recommend & prepare write-off proposal specifying the amount to be written & submit to line Manager for further approval
-Approving submission the default cases to Collection Agents, in line with the applicable policy & procedures.
-Identifies suspected skip/fraudulent cases & escalates to Senior Management
-Monthly meeting to review the customer wise provision moments
Handling all allocated cases timely and without delay and in line with the applicable processes and script for the assigned bucket.
-Checks daily the due promise to pay and reminds the customer for meeting his promise.
-In higher bucket, finds out the willingness of the customer to negotiate, prepare the ground for negotiations and proposes settlement agreement to reduce the flow with the applicable, procedures, and instructions.
-Sends legal notice to delinquent customers.
-Advise the customers about approved settlement agreements
Follows up and monitors the compliance of the customer with terms and conditions of the settlement agreement.
-Initiates the process of presenting the security cheques for clearing as per applicable procedures and follows up with central operation to confirm the clearing status.
-Preparing the necessary documents for filing police cases, travel bans, or car repossession thru the court.
-Files police cases travel bans or car repossession after obtaining the approval of the authorized signatory.
-Prepares writ of proposal specifying the amount to be written off in loan amount.
-Request release letter in line with policy and procedures for customer who have fully settled their dues.
-Prepare full documentation and submit cases to collection agents in line with the applicable policy, procedures and mutual agreements with the agent.
-Checks direct /indirect liabilities of the customer.
-Hands over all the necessary documents along with returned cheques to legal representative to get it done.
-Follows up with legal representive about development of police action travel ban car repossession and civil case.
Working in marketing for one & half year