IT Systems Support
AMS
Total years of experience :20 years, 10 Months
Responsible for the implementation, management and administration of the company’s Epicor
ERP system.
• Provides training and support to all users on how to use Epicor ERP system.
• Liaise with the development team for any system customizations required by the company.
• IT project coordinator for all incoming system implementation and migration.
• Performs system review and analysis for enhancement of the current system.
• Work closely with the Management for IT projects and planning.
• Provides technical assistance with testing and implementation of company applications.
• Performs network and system administration role including Active Directory security access,
File server, Back-up server, Terminal services for remote access, FTP server and basic
Telephone services.
• Implements and maintains Data security systems and anti-virus packages to protect
confidential data.
• Performs system maintenance and backup on a pre-defined schedule.
• Maintains IT infrastructure, secure and legal in terms of licenses.
• Maintains IT inventory for equipment and manuals as deemed valid.
• Designs and creates company processes/workflows and operating manuals for users to follow.
• Provides timely and efficient response to end users based on the IT tickets on a day-to-day
basis through JIRA ticketing system.
• Provides support to remote offices and locations in the US and Afghanistan.
• Provides Voice-over IP and video conferencing support for onsite and remote users.
• Implements desktop operating systems and other applications installations and upgrades.
• Install and maintain the host and virtual servers (Hyper-V).
• Ensures that documentations related to hardware and systems are kept up to date and
accessible.
(7 Years & Up Experienced Employee)
Specialization : IT/Computer - Network/System
Role : Network/System Engineer
Industry : Healthcare / Medical
Work Description :
• Responsible for the configuration, implementation, and maintenance of various technologies
managed by the Information Technology department.
• Assists in the planning, design, documentation, and implementation of various systems to
include desktop PC’s, servers, network equipments, and software applications.
• Monitors, plans, and coordinates the distribution of client/server software and service packs.
• Develops, maintains, and monitors procedures for all server backups.
• Makes recommendations for new equipment and services to purchase and works with various
vendors for procurement.
• Performs on-site and remote technical support.
• Assists in the organization and inventory of all hardware and software resources.
• Maintains excellent communication with the IT Director on all tasks and projects.
• Provides network and desktop support to over 100 users in 2 branch offices in the Philippines.
• Designs, installs, upgrades, configures, and repairs local and wide area network hardware and
infrastructure.
• Provides Voice-over IP support and management to two branch offices.
• Supports Video Conference for the two offices in the Wide Area Network.
• Installs and tests computers and related network hardware in a LAN/WAN environment.
• Trains Technical Assistants with simple network troubleshooting techniques.
• Oversees network and server configuration maintenance and management.
• Oversees computer security and anti-virus updates.
• Inducts and trains new staffs on the computer systems and company IT policies.
• Keeps inventory of hardware and maintenance records.
• Provides technical assistance with testing and implementation of company applications.
• Ensures all softwares are properly licensed and up to date.
• Performs other duties as assigned.
(5 Years & Up Experienced Employee)
Specialization : IT/Computer - Network/System/Database Admin
Role : Network/System Engineer
Industry : BPO / Medical Transcriptions
Work Description :
• Serves as sole Network and Systems Administrator, making sure that networks and systems
are up and running 24/7 as much as possible.
• Responsible in maintaining three servers running in three different operating systems and 90+
workstations.
• Responds to request for technical assistance from users experiencing problems with hardware,
software, networking (LAN, IntraNet, WAN) and other computer related issues.
• Directly supervise Technical Assistants and ensures that standard operating procedures are
being followed.
• Provided prompt, accurate, and respectful support to users.
• Responsible for PC maintenance/troubleshooting.
• Coordinate requests for parts and equipment replacements.
• Identifies, troubleshoots and resolves hardware, software and network-related problems.
• Trains end-users on the use and features of various operating systems and applications.
• Communicates with IT Manager regarding unresolved problems and issues and help formulate
possible solutions.
• Keeps inventory of hardware and maintenance records.
• Performs other duties as assigned.
IT/Computer - Network Integration/Computer Services
Role : Network/System Engineer
Industry : Computer / Information Technology (Hardware)
Work Description :
• Execution of scheduled work activities, ensuring that all necessary components for the activities
are complete and objectives are met.
• Directly involve in planning, organizing, leading and controlling company projects. This
includes: Network layouts, Allocation of materials and Job duration.
• Directly supervise service engineers’ activities and ensures that standard operating procedures
are being followed.
• Reports to Technical Manager the groups’ activity status.
• Performs follow-ups and client updates.
• Technical assistance/dissemination of information to co-engineers.
• Performs fieldworks and in-house service.
• Attends trainings/seminars.
• Works with vendors to resolve hardware operating system issues.
• Installs, certifies and troubleshoots company and clients’ network cabling infrastructure.
• Carry out client computer troubleshooting and maintenance.
• Performs hardware/software deployment and after-sales support to client.
• Performs tasks that maybe assigned from time to time.
Years of Experiences : 20
in