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Ferg Desai, Business Development Manager

Ferg Desai

Business Development Manager·Eye Focus Media Lusail,

United Arab Emirates

High school or equivalent, English

Work experience

Total years of experience: 10 years, 6 months

Business Development Manager

January 2025 - Present

Eye Focus Media Lusail,

Lusail, Qatar •Hybrid

January 2025 - Present

• Drive end-to-end BD initiatives, identifying and converting market opportunities to grow revenue and expand the agencys client
portfolio.
• Develop targeted client acquisition strategies, building a high-value pipeline and converting prospects into long-term accounts.
• Manage key client relationships, ensuring exceptional satisfaction and positioning the agency as a preferred creative partner.
Company industry:
Video & Film Production

Operations Supervisor — Staff Management & Guest Experience

January 2023 - January 2025

Claw at Hilton,

Doha, Qatar

January 2023 - January 2025

• Directed a 10+ member team, optimising workflows to improve service efficiency and elevate the guest experience in a
high-volume hospitality setting.
• Monitored satisfaction KPIs and implemented improvements that drove measurable uplifts in guest retention and repeat
business.
• Mentored junior staff, fostering a performance culture centred on accountability and client-first service excellence.
Company industry:
Catering, Food Service, & Restaurant

Operations Manager — Retail & Sales

January 2020 - January 2022

Nike Flagship

Johannesburg, South Africa •Hybrid

January 2020 - January 2022

• Oversaw full retail operations of a flagship Nike store, consistently achieving revenue targets and maintaining best-in-class
customer experience standards.
• Led a 10+ person team via structured coaching, aligning individual performance to store KPIs and driving year-on-year sales
growth.
• Partnered with brand and marketing teams on product launches, maximising in-store conversion and market impact.
Company industry:
Retail & Wholesale

Insurance Broker & Account Manager

January 2017 - January 2020

BSure Africa Brokers

Johannesburg, South Africa

January 2017 - January 2020

• Managed and grew a portfolio of 80+ corporate accounts, leveraging consultative selling to drive significant cross-sell and
upsell revenue year-on-year.
• Built trusted-advisor relationships with decision-makers, delivering tailored coverage strategies aligned to each clients risk
profile.
• Prospected and converted new corporate clients through targeted outreach, expanding the book of business consistently.
Company industry:
Insurance & TPA

Finance Administrator & Bookkeeper

January 2015 - January 2017

Bruma Nissan

Johannesburg, South Africa

January 2015 - January 2017

• Managed financial operations and stakeholder communications, ensuring precision across bookkeeping and compliance
reporting.
• Introduced process improvements that reduced reporting time and strengthened financial oversight to support agile
decision-making.
Company industry:
Technical Maintenance & Repair

Education

Jeppe

April 2016

April 2016

High school or equivalent, English

South Africa

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BRAND POSITIONING
Intermediate
BRAND POSITIONING
Intermediate
BRAND STRATEGY
Intermediate
BRAND STRATEGY
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CREATIVE STRATEGIES
Intermediate
CREATIVE STRATEGIES
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
USER EXPERIENCE UX DESIGN
Intermediate
USER EXPERIENCE UX DESIGN
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CASH RECONCILIATION
Intermediate
CASH RECONCILIATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LIQUOR LICENSE ALCOHOL LAW
Intermediate
LIQUOR LICENSE ALCOHOL LAW
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate

Social profiles

Languages

English

Native Speaker

Training and Certifications

Certifications
Google Digital Design & UX Certificate
UI/UX Design & Figma Specialization
Adobe Graphics Design Professional Certificate

Hobbies and interests

forex