kea fabella

• Deliver exceptional customer service by assisting guests and resolving inquiries in a fast-paced environment.
• Support daily store operations to ensure smooth workflow and efficient service delivery.
• Assist the Store Manager in coordinating team activities and maintaining company standards.
• Process POS, cash, and card transactions accurately while following cash handling procedures.
• Drive sales through upselling and cross-selling of menu items and promotions.
• Monitor inventory levels and assist with stock replenishment.
• Train and support new team members on customer service standards and operational procedures.
• Assist with opening and closing procedures, including workstation setup and cash reconciliation.
• Ensure compliance with food safety, hygiene, and workplace safety standards.
• Collaborate with team members to achieve operational goals, improve service efficiency, and maintain high
customer satisfaction.
• Assisted 200+ customers daily while maintaining excellent service standards.
• Maintained 99% accuracy in cash handling and POS transactions.
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◦ Contributed to achieving daily sales goals through effective upselling and cross-selling.
Supported smooth store operations during peak hours by coordinating with team members.

• Delivered customer support via phone, email, and live chat while maintaining service quality standards.
• Resolved customer inquiries and complaints efficiently to ensure customer satisfaction.
• Managed front office operations, visitor reception, call routing, and appointment scheduling.
• Processed billing requests, payments, and updated customer information using CRM systems.
• Coordinated with internal departments to resolve customer issues promptly.
• Maintained confidentiality and compliance while handling customer information.

• Verified and processed high-volume payment transactions with a high level of accuracy.
• Resolved payment inquiries and transaction discrepancies.
• Maintained financial records, invoices, and operational documentation.
• Assisted with office administration and coordination across departments.

• Welcomed guests and managed check-in, check-out, and reservations.
• Responded to guest inquiries and resolved concerns professionally.
• Processed guest payments and maintained accurate billing records.
• Coordinated with housekeeping and other departments to ensure excellent guest service.

• Processed payroll, attendance, and timesheets accurately.
• Maintained confidential employee records and payroll documentation.
• Provided administrative support, data entry, and document management.

• Assisted customers with product selection and provided excellent customer service.
• Processed POS transactions, cash handling, and payments accurately.
• Maintained merchandise displays and monitored inventory levels.
• Supported sales goals through product recommendations and upselling.