Maintenance Administrative Assistant
Ferrari World Abu Dhabi
Total years of experience :21 years, 3 Months
1. Provides administrative support and assistance to the Director of Maintenance and the Maintenance team
2. Handles all non-operational colleague requests and reroutes to respective departments.
3. Liaises closely with the Human Resources department in order to ensure all requests from Maintenance colleagues are carried out in a timely manner.
4. Maintains an up-to-date comprehensive filing system in order to ensure correspondence is filed on a daily basis and old correspondence files are cleared out on a regular basis.
5. Maintains records and tracks monthly and quarterly appraisals of colleagues in order to evaluate the performance of the colleagues in the department.
6. Tracks and updates Public Holidays and Plus and Minus hours of the Maintenance in order to maintain a proper record of lieu hours and Public Holidays.
7. Updates the monthly training record of Maintenance colleagues and submits the monthly training form to the training department.
8. Deals with correspondences, minutes of meetings, memorandums and reports as and when requested by the Director of Maintenance in order to ensure that meeting minutes are taken and to make necessary follow-ups.
9. Receives, sends, replies and distributes all incoming electronic mails thru ACONEX and MS OUTLOOK accordingly to each concerned department in order to ensure that messages are being sent to respective persons.
10. Updates and monitors the notice boards for the Maintenance departments to ensure that important announcements, memos, training schedules are communicated to all concerned.
11. Raises Purchase requisition thru ORACLE
12. Data encoding such as Colleagues details to MAXIMO
13. Request and Issue access pass permit
14. Book meeting rooms.
1. Data Encoding such as Energy Reading, Technical Work Orders,
2. Daily Rides Shutdowns, Pool Reading, Energy consumption
3. Responsible in Filing and Updating Noticed Boards
4. Take down Weekly Management Minutes of Meeting
5. Prepare Shift Brief guidelines daily and weekly
6. Issues Work Permit/ Property removal for the outside contractors
7. Maintain an update comprehensive file filing system
8. Receive, send, replies and distribute e-mails, fax, according to every concerns of the department to ensure that message is being sent to a respective person.
9. Ensure that all administrative work (including nomination and schedules of training of Engineering colleagues) is completed on time in order to provide a continuous flow of information and colleague’s development.
10. To raise and close work orders in a timely manner and do a follow-up if necessary in PRISMA
11. To monitor administration and process of Plan Preventive Maintenance schedule in order to ensure that the required intervals are met
12. To ensure all the department records are maintained on a regular basis in order to adhere ISO standard
13. To schedule meetings within the department in order to maintain the effective communication.
14. To update department noticed board with current and relevant information for colleague’s awareness
1. Ensure all the sold menu items are properly entered in the micros and are settled according to the given payment.
2. Ensure that there is no unauthorized food and beverage consumption in the check register if any report to the outlet manager.
3. Ensure that the first and last check numbers are recorded properly in order takers logbook.
4. Ensure the discount policies are followed and applied correctly.
5. Ensure prices in the menu and the micros are the same any differences notify the cost controller.
6. Ensure that the in house room charges are posted according to their name and room number on the check.
7. Ensure that the correct cash payment given by the guest for the bill.
8. Ensure that to give first copies of the in house guest checks to the front office cashier.
9. Update the void report during the shift and take approval from the outlet supervisor for each item.
10. Ensure that there is no open check in the system at that end of the shift
11. Relieves hostess during off days and breaks, taking restaurant reservation bookings and assist the guest when they come to the restaurants.
12. Help waiters/waitress in the service when it’s busy
13. Maintain Office Files
14. Maintain the Sales Summary Reports by shift
15. Secretary to Room Service Manager
16. Taking Minutes of meeting
17. Boulevard for restaurant outlets requiring this support service
18. Ensure that all Group reservations in the outlets are forwarded properly to the concern outlet manager.
19. Promotes all the Restaurants located in the Hotel and Shopping Boulevard.
20. Assist in Coordinating and monitoring the reservation for special events such as Christmas, New Year’s Eve etc
1. Call and invites clients to avail and apply for Citibank credit cards.
2. Introduce different kinds of Citibank credit cards
3. Introduce Citibank credit cards promo.
4. Explain to the clients the features and benefits they can get and enjoy if they avail Citibank credit cards.
5. Assist clients to their applications for Citibank credit card thru telephone interview.
6. Screening clients application if they are qualified enough to apply for Citibank credit cards.
7. Schedule and re-schedule of pick-ups of clients documents requirement for their applications.
8. Prepare those documents requirement submitted by clients for transmittal.
9. Responsible in keeping all confidential information and documents of the clients.
10. Perform customer verifications
11. Process orders, forms, applications and requests
12. Direct request and unresolved issues to designated resource
13. Manage customer’s accounts
14. Keeps records of customers interaction and transaction
15. Record details of inquiries, comments and complaints
1. Assist customer his/ her inquiries, orders, payments and complaints.
2. Answer telephone inquiries (giving product information to the customer).
3. Handle’s customer complaints.
4. Convince the customer to buy the product.
5. Introduce new company’s product.
6. Give and provide customer satisfaction in regards to the company’s product, quality time of delivery and services by answering all their questions.
7.Telemarketing
Goverment Scholar