feroz shaik

•Managing network and system performance, conducting troubleshooting, security patching, and maintenance.
• Overseeing IT department operations and training.
•Took charge of ERP & DMS systems implementation & integration successfully over company branches.
•Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
•Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
•Defined & developed company IT polices & procedures
•Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
•Coordinated IT operations activities to deliver smooth flow of daily business needs.
•Conferred with executives to advice and plan for short-term and long-term IT system upgrade needs.
•Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
•Coordinated technical training and personal development classes for staff members.
•Guided organizational technology strategy and roadmaps.
•Implemented and maintained technology and software budget.
•Analyzed network security and current infrastructure, assessing areas in need of improvement.
•Planned and executed automated solutions for data backup and protection
•Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
•Demonstrated familiarity with latest hardware, software and networking technology.
•Interacted and negotiated with vendors, outsources and contractors to secure products and services.
•Project Manager for ongoing Histotrac implementation at KFSHRC, MNGHA, and MOH projects in Saudi Arabia.
•Working knowledge on Cerner Millennium and MCC EMR.
•Working Knowledge on HL7 integration between Cerner and Vendor applications.
•Successfully implemented ISO 27001 Information security management systems.

• Led the deployment and administration of Domain and Active Directory infrastructure, enhancing organizational efficiency.
• Configured and troubleshot email clients, including Microsoft Outlook 2003 & 2007, improving communication reliability.
• Executed comprehensive backup strategies for user data and system states on Windows 2000 and Windows Server 2003, ensuring data integrity and security.
• Created and managed user groups, assigning appropriate rights to streamline access and improve security protocols.
• Installed and maintained SQL Server 2000, optimizing database performance and reliability.
• Oversaw the installation and maintenance of Point of Sale (NCR) systems in K.S.A., contributing to improved transaction processing and customer satisfaction.

• Led user and group administration, streamlining access and enhancing security protocols.
• Installed and troubleshot Microsoft Windows Server 2003, Windows XP Professional, and Windows Vista, ensuring system reliability and performance.
• Managed file systems, partitions, and RAID configurations, optimizing data storage and retrieval.
• Implemented disk quotas and a distributed file system, improving resource allocation and efficiency.
• Planned and enabled policies, roaming profiles, and network resource auditing, enhancing user experience and compliance.
• Secured resources with shared folder and NTFS permissions, safeguarding sensitive data.
• Diagnosed and resolved network and boot issues, minimizing downtime and maintaining operational continuity.
• Installed and configured DHCP, WINS, and DNS servers, ensuring seamless network connectivity and management.

• Delivered exceptional technical support to customers for personal desktops and organizational setups under AMC agreements.
• Installed and configured hardware, software, and network systems, including Windows 2000 Server Domains and Exchange Servers.
• Managed both cabled LAN and Wireless LAN implementations, ensuring seamless connectivity and performance.
• Conducted preventive maintenance to optimize system performance and reduce downtime.
• Diagnosed and resolved PC and network issues efficiently, enhancing user satisfaction and operational efficiency.
• Collaborated with teams to improve service delivery and streamline IT processes, paving the way for a smooth transition into IT management.