Senior Executive process
Cognizant
Total des années d'expérience :14 years, 4 Mois
"• Content moderation support for all geo requests
*Review user complaints on search platform for content violating DMCA and copyright laws
*Review business listings based on user complaints and make policy based decisions to take down
*Review as per policies for brand guidelines
*understanding of market-specific legal and cultural practices that enable effective content review
• Offline review: Working Knowledge on ability to review user generated content and decide whether it’s compliant with product and local market policy
* Preparing daily reports for all the markets of business work
* Create SQL queries to retrieve the data from daily reports
* Debugging whenever there is a data flow issue in client systems"
Areas of Responsibilities:
"Stakeholder/Business Management:
• Update required applications & tools and keep SME and TL informed of new issues
• Respond through email and chat
• Meet/Exceed targets set within the key research activities(Talent Research & Data Management)
• Ensure exceptional viability / accexptance rate
Process Improvements and Adherence:
• Meet process SLAs / metrics - productivity and quality targets within the established timelines
• Ensure process guidelines are followed and met as documented.
• Stay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactions
• Adhere to security practices set by organization
Project Control, Management and Review / Program delivery:
• Receive tickets/work on issues related to respective process
• Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL
Customer Relationship Management:
• Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues
People/Team:
• Contribute to and participate proactively in knowledge sharing sessions
• Participate and contribute to organizational activities
Personal Excellence:
• Record own attendance and time sheet related data
• Complete mandatory training for self as identified
• Align individual goals with team objectives (work cohesively with the team)"
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