Assistant Manager of Communication Center
Al Faisaliah Hotel
Total years of experience :6 years, 2 Months
• Oversee the daily operations of the communication center, ensuring smooth workflow and efficient service delivery.
• Develop and implement strategies to improve communication processes and enhance customer satisfaction.
• Train and supervise communication center staff, providing guidance and support to maintain high-quality interactions.
• Manage the scheduling of staff shifts, ensuring adequate coverage and adherence to staffing requirements.
• Implement technology solutions to enhance communication efficiency, such as advanced call routing systems.
• Conduct regular performance evaluations for team members, providing constructive feedback and setting goals.
Receiving and greeting guests.
•Assigning rooms.
•Managing bookings.
•Handling guest check-in and check-out procedures.