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Fahad AlOtaibi, مدير مكتب - Office Manager

Fahad AlOtaibi

مدير مكتب - Office Manager·Rajhi Steel

Saudi Arabia

Diploma, موارد بشرية

Work experience

Total years of experience: 20 years, 8 months

مدير مكتب - Office Manager

November 2019 - Present

Rajhi Steel

Riyadh, Saudi Arabia

November 2019 - Present

All work functions of the Executive Secretary
* Team management company's business managers
& head section of departments based on the directives of President
* Some of the work of the company's departments accomplish tasks if they call it.
* Manage and coordinate the processing and arranging meetings of the board as secretary of the Board Chairman.

Company industry:
Industrial Production
Job role:
Administration

مدير مكتب - Office Manager

May 2018 - October 2019

شركة بناء السعودية

Riyadh, Saudi Arabia

May 2018 - October 2019

All work functions of the Executive Secretary
* Team management company's business managers
& head section of departments based on the directives of President
* Some of the work of the company's departments accomplish tasks if they call it.
* Manage and coordinate the processing and arranging meetings of the board as secretary of the Board Chairman.

Company industry:
Construction & Building
Job role:
Administration

سكرتير تنفيذي - Executive Secretary

April 2015 - April 2018

Rajhi Steel

Riyadh, Saudi Arabia

April 2015 - April 2018

The application of policies and objectives, strategies and plans of action adopted
- Prepare presentations on the instructions of the Executive Director
- The preparation of the inventory for the processing branches of the new centers
- Reception of visitors Executive Director
- Special Executive Director interviews schedule coordination
- Edit and print letters and correspondence for the Office of Executive Director
- Save and archive all files in the office of Executive Director ensures the safety and speed of recalling it
- Receiving and routing mail and incoming fax behalf of the Executive Director
- Receiving and directing and Send E-Mail Messages Executive Director
- Fax and mail registration issued by the Office of the Executive Director and indexing outgoing faxes
- Reception and conduct their own telephone communications office of the Executive Director and indexing telephone numbers and titles
- Ensure the availability of all stationery and written for senior management and members of the Executive Director of the Office of Labor
- Invitations to participants in the meetings called to be held CEO and recording it at your own models
- Booking tickets and hotels

Company industry:
Industrial Production
Job role:
Management

منسق إداري - Administrative Coordinator

April 2014 - April 2015

National Water Company

Riyadh, Saudi Arabia

April 2014 - April 2015

Work and send reports for new connections ( water, sanitation) *
*Follow-up messages on Inbox Email and respond it
* Design work on the projects connections and do the work explanations
* Doing management section in the absence of Activity manager

Company industry:
Public Administration
Job role:
Customer Service and Call Center

مشرف جودة - Quality Supervisor

October 2013 - March 2014

National Water Company

Riyadh, Saudi Arabia

October 2013 - March 2014

* Send reports quality of the work calls daily
* Follow-up call recording systems work daily
* Follow up and coordinate the stuff worker in quality of the calls during the work period
* Monitoring the quality of call center staff dealing with customers as well as systems
* Follow up on problems and customer complaints

Company industry:
Public Administration
Job role:
Customer Service and Call Center

مشرف مكتب خلفي - Back Office Supervisor

January 2011 - October 2013

National Water Company

Riyadh, Saudi Arabia

January 2011 - October 2013

* Send back office work reports daily
* Follow up work systems continue to work daily
* Distribution of work on the back-office staff
* Follow up and coordinate the work of the staff of the back office during the period

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

موظف خدمة عملاء - Call Center & Back Office Agent

May 2009 - December 2010

National Water Company

Riyadh, Saudi Arabia

May 2009 - December 2010

*Reception and customer service NWC through the toll-free phone
*Make calls and customer service NWC "follow requests"

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

مسؤول إشتراكات - Official Subscriptions

January 2005 - July 2008

Wataniya Group of Adv.

Riyadh, Saudi Arabia

January 2005 - July 2008

* Follow-up subscriptions individual publications in Riyadh
* customer reception & work of individual subscriptions Publications
* Activate & stop the contributions of individual publications & gov.
* management team work the distribution of publications

Company industry:
Advertising
Job role:
Other

Education

معهد عباقرة البيان العالي للتدريب

July 2022

July 2022

Diploma, موارد بشرية

Saudi Arabia

GPA (percentage): 82%

GPA (percentage): 82%

غرفة الرياض - Riyadh Chamber

May 2017

May 2017

Diploma, دبلوم إدارة منشآت الأعمال - Diploma in Business Administration

Saudi Arabia

GPA (percentage): 95%

GPA (percentage): 95%

دبلوم إدارة منشآت الأعمال لمدة سنة مقدم من مركز التدريب و التطوير في غرفة الرياض
View attachment

Prince Bader High School

January 2000

January 2000

High school or equivalent, Natural science

Saudi Arabia

GPA (percentage): 76%

GPA (percentage): 76%

N/A

Skills

Customer Service
Expert
Customer Service
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Team Management
Expert
Team Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Administrative
Expert
Administrative
Expert
خدمة العملاء - Customer Service
Expert
خدمة العملاء - Customer Service
Expert
إدخال البيانات - Data entry
Intermediate
إدخال البيانات - Data entry
Intermediate
تطبيقات الأوفيس - Microsoft Office
Expert
تطبيقات الأوفيس - Microsoft Office
Expert
الكمبيوتر وتطبيقاته - Computer and its applications
Expert
الكمبيوتر وتطبيقاته - Computer and its applications
Expert
تحليل بيانات - Data Analysis
Intermediate
تحليل بيانات - Data Analysis
Intermediate
قائد فريق - Team Leader
Intermediate
قائد فريق - Team Leader
Intermediate
Administrative
Expert
Administrative
Expert
Team Leadership
Expert
Team Leadership
Expert
Team Management
Expert
Team Management
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Training
Self-development
Saudi E University
Dec 2014
The way to genius
Saudi E University
Dec 2014
Telephone skills development cycle
Saudi American Bank (SAMBA)
Feb 2003
Culture Change Course
Professional Institute
Feb 2014
Tele-Service Skills
Professional Institute
Feb 2014
Customers Relation Management
Professional Institute
Apr 2014
Cycle Performance Information
Center of Studies and Administrative Development
May 2009
Excellency Of customer Services Course
Professional Institute
Jun 2014
Basic skills course for call center staff
Center of Studies and Administrative Development
May 2009
Program to deal with customer calls with aggressive mentalities
Al-Twel management consulting and training
Jun 2011
Training of trainers
Professional Institute
Dec 2013

Hobbies and interests

Using Internet & Computer