Regional after sales manager Nissan
Nissan.
Total des années d'expérience :27 years, 2 Mois
Responsibility for WR. - KSA.
With 10 branches
Response for 3 branches in WR
after sales manager related 3 branches
SCP & mother company standardization implementation for kingdom Weis branches
Monitoring an operation system and make development and improvement in this system
Follow up work shop KPIs and CSI.
• Monitor the income & Profit and create action plans to hit the target.
• Monitor operation process, Staff & Facilities, put action plan if needed.
• Monitor the WIP % and push service advisors to minimize it.
• Monitor the Equipment Status and arrange to provide W/S with the needed equipments.
• Monitor staff KPI's
• Monthly monitoring & follow-up expenses invoices also petty cash
• Follow up performance of service managers and all manpower's
• Plans and allocates resources across all areas of service operations / workshops to ensure efficiency
• Perform research activities
• Monitoring the performance of our branches
• Insure the correct submission of warranty and approved the repair
• Planning setting objective and implementation follow up
• Control warranty claim in investigate the customer complain and give them the required satisfaction
• Appointed the manpower for the service
• Follow up daily & weekly & monthly reports
• Insure that efficiency and productivity policy has been implemented as well
• Keep up quality of repair
• Participates in the planning and carrying out special service campaigns effectively to maximize service-revenues and customer satisfaction.
• Lead/Guide/Mentor region Service Operation
• Achieving the target
• Increase CRI
• Implement efficiency and productivity policy
• Follow-up to the success of the company and to maintain its reputation
• complete success of the region, which under my responsibility
• Increase of the level of technicians ' skills by following good training system
• Reduce expenses
• Trouble shooter of all complains which confront us
• Develop policies work for the company
• Studies equipped construct & development workshop
• Prepare annual achievable budget
• Monitor the equipment performance
• Monitor the income & profit
• Choose new employee
• Perform research activities
• Monitor service quality to plan and control all branches & workshop activities including PDI operation body shop to provide a complete after seals vehicles service & maintenance which insure satisfaction and meet high standard workshop level of profitable service operation
• Monitoring the performance of Suzuki service and parts operation and give the prospective profit
• Insure the correct submission of warranty and approved the repair
• Investigate the technical problems and raised the technical report as required to SMC
• Planning setting objective and implementation follow up
• Setting performance of the service central system of maintain product quality and developing labors & parts seals
• Control warranty claim in investigate the customer complain and give them the required satisfaction
• Appointed the manpower for the service & parts division
• Ability to do all service manager jobs
support all service manager job
• Supervisor for maintenance work ( off - on shore) in most of dry-dock around the word : ( Germany, France, Italy , Spain, Romania, Russia Greece, Ukraine & Belgium )
• Maintenance the main engine and all equipments ( generators , boiler pumps’, compressor’s . & Maine turbo charge )
• Control the all last equipments’ by control panel inside special room control
• Assistant marine surveyor for all safety equipment on board vessel
PMP. Cirtification in KSA.