Filsan شامو, Customer Service Representative

Filsan شامو

Customer Service Representative

Securitas

البلد
الولايات المتحدة
التعليم
بكالوريوس, Digital Technology & Culture in Information Systems
الخبرات
2 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 6 أشهر

Customer Service Representative في Securitas
  • الولايات المتحدة
  • مايو 2018 إلى مارس 2019

Professional with a track record of building and leading multicultural organizations,
handling client needs and using data to support business decisions.
Willing to relocate: Anywhere
Sound Transit SOC Dispatch Specialist

Customer Service Supervisor في PCG Public Partnerships
  • الولايات المتحدة
  • يونيو 2015 إلى ديسمبر 2015

Managed and trained over 50 agents in a fast paced multilingual call center
❖Read resumes, interviewed, and hired qualified applicants
❖Administered an excel based attendance tracking system still in use today (50 agents)
➢Tracked daily attendance, call outs, and time off requests based on language coverage
and shifts for different programs
F

Research Interviewer في WSU SESRC
  • الولايات المتحدة
  • يوليو 2012 إلى يونيو 2013

Conducted various research interviews such as: customer service, market research, census
bureau research, in-field research, social service, etc.
❖Utilized: writing, editing, and proofreading skills
❖Maintained complete confidentiality
❖Obtained professional demeanor while dealing with distressed customers and handling multiple
tasks with frequent interruptions

الخلفية التعليمية

بكالوريوس, Digital Technology & Culture in Information Systems
  • في Washington State University
  • يناير 2012

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Specialties & Skills

CUSTOMER SERVICE
CUSTOMER RELATIONS
EDITING
MARKET RESEARCH
MICROSOFT ACCESS
NETWORKING
PROOFREADING
RESEARCH

اللغات

الانجليزية
متمرّس