Customer Service Representative
Securitas
Total years of experience :2 years, 6 Months
Professional with a track record of building and leading multicultural organizations,
handling client needs and using data to support business decisions.
Willing to relocate: Anywhere
Sound Transit SOC Dispatch Specialist
Managed and trained over 50 agents in a fast paced multilingual call center
❖Read resumes, interviewed, and hired qualified applicants
❖Administered an excel based attendance tracking system still in use today (50 agents)
➢Tracked daily attendance, call outs, and time off requests based on language coverage
and shifts for different programs
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Conducted various research interviews such as: customer service, market research, census
bureau research, in-field research, social service, etc.
❖Utilized: writing, editing, and proofreading skills
❖Maintained complete confidentiality
❖Obtained professional demeanor while dealing with distressed customers and handling multiple
tasks with frequent interruptions
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