IT Support Engineer
The Emirates Group
Total years of experience :8 years, 10 Months
Migration from windows 7 to windows 10 across Business Units after
successful testing of various airline related applications and concerned
drivers for various devices used (scanners, Boarding Tag Printers and
Boarding pass printers);
• Analyse reported incident and provide solutions to users enabling them to
resume their work with minimum disruption as per agreed SLO and to update
status of incident or service request in tool;
• Migration of executive users from on-premise Exchange mailbox to Office
365;
• Act as interface with different technical teams, applications teams and
customer support team and dissipate solutions required for all incident
management and service request for all assigned business areas;
• Worked as IT Support Engineer to deploy, maintain, repair and support
complete range of PCs, peripheral devices, network devices and data
networks to meet operational requirements of
Assist operations managers in handling daily enquiries and activities
• Assist in strategic planning and implementation of programs to meet
business goals;
• Coordinate activities of different departments such as IT, sales and human
resources;
• Provide assistant to digital banking with user id and password card dispatch;
• Maintain internal operational and financial controls to ensure that they meet
bank standards;
• Proactively identify ongoing issues within the organization and attempt to
resolve them;
• Troubleshooting IT related queries and printer installations coordinating with
Project: Sharjah City Centre Expansion & Refurbishment
• Manage backups and tape rotations;
• Diagnose and solve technical issues;
• Provide desktop and server support;
• Set up and configure new laptops and desktops and core servers;
• Ensure all software purchased licensing is recorded and maintained;
• Install authorized software to laptops and desktops and core servers;
• Ensure security upgrades are maintained on laptops and desktops and core
servers;
• Migrating devices from Windows 7 to Windows 10;
• Create purchase requisitions for IT hardware / software;
• Provide IT support for Consultants and Clients.
Project: Construction of Mega Reservoir, Package D
• Evaluates system potential by testing compatibility of new programs with
existing programs;
• Confirms program objectives and specifications by testing new programs;
comparing programs with established standards; making modifications;
• Improves existing programs by reviewing objectives and specifications;
evaluating proposed changes; recommending changes; making
modifications;
• Evaluates vendor-supplied software by studying user objectives; testing
software compatibility with existing hardware and programs;
• Places software into production by loading software into computer; entering
necessary commands;
• Places hardware into production by establishing connections; entering
necessary commands;
• Maximizes use of hardware and software by training users; interpreting
instructions; answering questions;
• Maintains system capability by testing computer components;
• Maintains historical records by documenting hardware and software
changes and revisions;
• Maintains client confidence and protects operations by keeping information
confidential;
• Contributes to team effort by accomplishing related results as needed
Project: New Al Habtoor Motors Office, Abu Dhabi & Bentley Al Habtoor
Motors Office, Dubai
• Installation and setup of the entire IT solutions such as checking port
connectivity, cablings connectivity, installation and configuration of
computer systems as well as printer scanner, etc.
College: