Operations Manager
Tuliraba Estates Limited
Total years of experience :17 years, 5 Months
•Development of internal procedures for the processing using online banking and management of planning and budgetary data
•Budget reporting and monitoring of weekly budgets for expenditures.
•Holding monthly staff meetings to share information, take feedback and provide updated training
•Training staff members on Microsoft Word and Excel for reports and social media applications to be used for marketing of agriculture products and also a platform for communication.
•Office inventory of goods, equipment, and vehicles; farm vehicle management and repairs, renewals of insurance
•Monitored and distributed mosquito nets nationwide in different districts of Uganda
•Installed and configured of the mobile phone application EDMIS (electronic data management information system) used for registration of households and distribution of nets
•Created and managed user profiles for data entrants on the EDMIS tool to collect data during the process to support the campaign programme
•Use of cash based transfers to pay people at the subcounty level through cash method for the services offered during this campaign in the designated districts
•Supported team management by attending regular meetings to share on progress, challenges and solutions.
•Timely reports on the CCMIS (central collaborative management information system)
•Offer basic IT support to field teams during data collection
• Reviewed proposed budget submissions from subsidiaries for accuracy and completeness
•Examined budget submissions to see whether they can be achieved based on known capacity constraints and highlight potential problem areas
•Consolidated budget versions of over USD 420 million FY 2015/16 and USD 360 million for FY 2016/17 for management approval
•Monitored budget implementation/expenditures and assisting with the reallocation / redeployment of funds as necessary
•Assisted in the preparation of budget performance submissions and finalization of budget performance reports, analysing variances between approved budgets and actual expenditures
Achievement: Planned, coordinated and organised training for the Finance and Budget team (over 40 participants) for Prince2 Foundation and Practitioner certification
• Effective management of employee performance including appraisals, support, training and discipline. Supervised 25 people
•Acted as a leader in customer service, planning product strategy and road map, according to market competition
•Reduction of operational costs by 40% in 2012, through investment of new methodologies.
•Administered costs by 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services.
•Worked and coordinated with third parties to develop business relations and partnerships
Achievement: Organisational development, visible changes through improvement of productivity.
• Development of an Environment Sustainable report for Kakira Sugar Limited (first report 2014)
• Project member: Worked on the Environmental and Social Impact statement (ESIS) for the GetFIT Programme (5 year project) for an energy grant of USD $10 million for Kakira power sector (used to stabilize Ugandan power sector finances by adding least-cost generation capacity)
• Analysing the production of electricity from bagasse. Kakira Sugar Limited produces about 50MW per day of which 32MW is sold to the National grid
• Carried out research in ethanol production. This is an ongoing project at the organisation.
•Coordinating quarterly data collection and analysis on renewable energy sources that include solar panels, mini hydro-power dams, energy saving stoves
•Working closely with the M&E Research Assistant to introduce and monitor implementation of renewable energy sources within the Ugandan districts
•Participation in documentation and dissemination of achievements, lessons learned and good practice so that they have an influencing impact
• Worked with Active Directory 2003 and knowledge with Exchange 2007
• Documentation of IT policies and other user manuals for knowledge base
• Monitored and managed the Spiceworks helpdesk tool
• Installation of hardware, builds, upgrades, backups using Symantec backup Exec and disaster recovery operations
• Installed and maintained network facilities, including hardware, software, and system data for small to medium sized networks. Installed network applications on network servers; maintained, tested, researched and resolved problems.
• Coordinated with initiative team to collate, review and consolidate initiative data and documentation to ensure effective communication with key stakeholders.
• Managed and supported over 300+ users on the communications networks
• Supported IT hardware like Blackberry, Apple Mac, Dell and Toshiba laptops and software within a fast-paced and demanding environment
• Built and configured new Dell computer systems to standard specifications
• Performed routine maintenance of hardware and software for desktops and servers
• Extracted and formatted data using SAP applications and prepared reports for Management and franchise stores
• Monitored the performance of servers and managed the external equipment maintenance contractors
• Installed, supported and maintained the Cisco VoIP system which was used for internal voice telephony and Unity Message system
• Provided telephone and desktop support to internal users and trading garage clients.
• Diagnosed defaults and service requests referring to team members where necessary in order to resolve problems.
• Received, logged and escalated service requests from Car dealers as a first point of contact for the service system following agreed procedures.
• Liaised with team members and the Service Desk Manager to identify appropriate levels of escalation where necessary
• Evaluated IT systems, the effectiveness, efficiency and sustainability of the systems for the bank. This involved policy reviews, holding interviews with the bank’s management and staff users.
• Maintained log of key initiative documentation across the lifecycle of initiation, planning, execution and close-out to ensure all initiatives adhere to the bank’s standards and best practices.
• Carried out weekly Risk assessment reviews of the IT systems and presented the reports to the Bank’s Risk Management Committee.
• Part of the team instituted to source a new Financial system for the newly merged bank
• Carried out change management aligned to the new structure as part of the bank’s merger exercise.
• Carried out troubleshooting failures in the data centre facilities equipment and oversaw the inspections and maintenance of data centre facilities equipment.
• Audited existing systems, Windows, security monitoring, firewall, intrusion detection and remote access logs, scrutinizing network traffic.
• Managed communications networks with over 400 users.
• Monitored the company's virus protection procedures, ensured adherence to IT security policies, coordinated responses to detected intrusions
• Reviewed existing applications periodically and new applications prior to installation to ensure that the applications adhere to IT security policies and procedures. Performed detailed risk analysis assessment of applications, networks and systems
• Gathered data pertaining to customer needs for Customer Relationship Management (CRM) and used the information to identify and network requirements
• Prepared technical and user documentation for deployed computer application systems as well as training materials
• Installed, tested, and carried out maintenance of hardware and software using approved company installation instructions and technical tools.
• Configured, built and implemented computer systems to standard Windows NT 4.0 through LANs on Nortel platform.
• Managed and supported 300+ end users
• Rolled out Personal Digital Assistants (PDAs) across the company
• Documented end-user manuals, which provided simple guidelines for the different software applications in use
• Performed IT asset management
• Provided IT support to users
• Responsible for security of the systems including antivirus applications
