Manager, operations
toyota
Total des années d'expérience :19 years, 9 Mois
-Managing the Quality service, procedures and operations for the after sales service
-Monitoring and auditing service provided to ensure high standards of quality.
-Implementing Toyota standards and providing best service in the market
-Monitoring, documenting processes and constant improvement in the operations
-Provide daily, weekly and monthly reports to senior managers on performance
-Assisting customers, investigation of customer complaints & providing technical solutions
-Handling of service/ product complaints and providing CAPA for the same
-Managing a QA inspection team
-Monitoring & Measuring the Quality performance of operational employees.
-Providing technical engineering support for improvement
-Engineer, Installation & commission Security systems (Access Control &CCTV) & BMS systems according to the client specifications
-Managing projects along side with senior Engineers
-Inspect for the Quality of installation procedure & system operation to ensure the Quality standards are followed
-Involved in improving the quality of product design & installation
- System Integration
- Providing sales department with on field technical support
-Providing services and maintaining a long term relationship with the clients
-After sales periodic system maintenance
& Responsibility:
Support & development of sales activities (Internal/external)
Development of new client base & maintaining high level contact with new and existing Clients
Targeting/planning profitability & implementing changes necessary to improve profitability of the organization
Prepare sales & marketing plans for the company to service within the targeted markets
Manage sell & market products to ensure the budget & profit margin is met yearly
Preparation of quotations & maintaining order intake
Design systems (Hydraulics, Mechanical and Fire) according to client specifications
Meet and communicate regularly with key industry executives to obtain feedback on sales, quality and service matters relating to company products.
Building strong relationship with suppliers and purchasing parts ensuring value for money
& Responsibility:
Inspection, service and repair engines, transmissions and brakes.
perform routine maintenance to prevent future breakdowns
Diagnosing mechanical and electrical problems
Troubleshoot and repair or replaces digital electronic components and computers
Purchasing parts from suppliers ensuring value for money
Responsible for ordering part and building a strong relationship with the suppliers
-Provide leadership, management and development of store team members.
-Monitor results and strive to achieve store sales target and meet performance measures.
-Contribute to creating a collaborative, fun result driven team environment
-Build the business in line with the company vision and values
-Increased sales with excellent customer service levels and developed good relationships with regular customers
-Handle the cash register including all cash, eftpos and credit sales plus refunds and exchanges
-Balance the till at close of business each day
-Learn and develop a wide knowledge and skills in the aircraft industry
- built a strong foundation and good understanding with aircrafts engineering systems
-Solving aircraft mechanical/Electrical problems.
-Fixing and maintaining aircrafts
-Performed mechanical, electrical and hydraulic system repairs following aviation standards and regulation, also keeping all work done filed for future reference.
- Inspecting and repairing the fuselage, empennage, gas turbine engines, fuel tanks, fuel lines, hydraulic fluid lines and landing gear
-Learned to work under stressful situations and completed the work to high quality
-Following air NZ training school rules under the NZOHS (Occupational Health and Safety) regulations
-following the aviation codes and standards
-Greet customers and ascertain what each customer wants or needs.
- Cash register operation using Point-of- Sale Management system, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Dealing with customers’ phone enquiries.
- Organize stock, including storing items and pricing
-Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Achieving monthly sales personal target
-Designing, repairing and customizing furniture
-Fixing and maintain the workshop machines and ensure parts are available for overhauls and servicing when required
-Purchasing parts from numerous suppliers, ensuring value for money
-building a strong relationship with suppliers
Bachelor of Engineering with Honours (Mechatronics)
Bachelor of Engineering (aviation maintenance) (partially completed)