Firas tamimi

Manage all F&B and day-to-day operations within
budgeted guidelines and to the highest standards
Establish targets, KPIs, schedules, policies and
procedures.

Preserve excellent levels of internal and external
customer service.

Lead F&B team by attracting, recruiting, and training and appraising talented personnel .

Recruit and train employees and staff
Build a training operation and training system.

Manage day-by-day employee development and how it affects customer satisfaction.

Analyze and report result day by day ( people develop and hired, QSC, Sales, Profit).

Assign and coach and counsel employees.
Maintain a healthy work environment by establishing and following company standards and procedures.

Report and improve the operation.

• Handel seven stores with more than 70+ employees to accomplish a great customer experience and service
to accomplish giving targets for sales and profit.
• Collaborated with team members to implement a customer.
• service training program that resulted in a 30% decrease in
• customer complaints.
• Developed financial and business forecasts for strategic planning.
• Structured schedules to complete tasks and streamline workflows.
• Coordinated cost-effective solutions across teams, significantly reducing production errors.
• Employed excellent time-management skills to maximize task completion and reduce errors.
• Applied effective upselling techniques to increase per-sale revenues.
• Generated significant annual savings by implementing new processes and reducing wasted resources.

· Optimised profits by controlling food, beverage, and labor costs daily.
· Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
· Trained workers in every position, including food preparation, money handling, and cleaning roles.
· Scheduled and directed staff in daily work assignments, maximizing productivity.
· Guaranteed compliance with food safety procedures and quality control guidelines.
Firas Al tamimi
0795939508 | firas_tamimi@hotmail.com | Abubaker street Daheet al rasheed, Amman
Determined the root cause of performance trends, developing process improvement plans to target safety, quality, and
customer satisfaction.
· Developed and maintained staff to provide hospitable, professional service while adhering to policies and business
initiatives.
· Estimated supply requirements based on historical needs and projected business levels.
· Drove revenue by coaching team members on customer service and up-selling techniques.
· Maintained cleanliness and sanitation across all food service, storage, and preparation stations.