firas khalil

•Implement strategies and plans to achieve all volume, revenue, profit targets.
•Recommend key performance indicators (KPIs),
•Ensure target achievement timely and error free service delivery and high customer focus.
*Undertake effective market strategy to establish and maintain good working relations with existing customers and to attract new customers while paying personal attention to key customers.
•Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.
•Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.
•Provide timely and accurate information to external and internal auditors and the compliance function as and when required.
•Build and maintain strong and effective relationship with all other related units to achieve the group's goals /objectives.
•Manage the branch as per preset risk and credit limits and ensure cost control.
•Market the croup's products and services while enhancing the customer, deposit and loan bases, and also make periodic visits to current and potential customers for marketing purposes.
•Review daily position and profit and loss reports, monitor formant accounts especially debit accounts, supervise and minimize" past due" and "casual overdraft" accounts.
•Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.
•Review audit finding and take appropriate corrective actions and ensure strict adherence to the group's policies & procedures .
•Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.
•Ensure regular staff rotation to make sure widely knowledgeable staff covers all section in the branch to avoid difficulties during leaves.
•Actively participate in regular branch manager meetings which discuss branch performance .
•Take decisive action to ensure speedy resolution of staff unresolved grievances

Achieve all assigne dtargets (vaolume/attrition/cross sell)for the branch:assest's and liablities.
Nil customer complain.
Improve service levels as per requried standard pertaining to the unit.
Up to date merchandising/communication materials.
Maintain organized work station.
Maintain customer foucs.
Reduce wait/service time.
Standard greeting & telephone etiquette.
Customer friendly approach.
Reduce resubmition of loan application due to incomplete documentation to less than 5%.
Minimize attrition and capture max information improve level of produced khlwledge to reach 100%.
Drive customer's migration to cost effective/alternative delivery channels through x-selling.
Adhere to procedures & policies on credit risk.
Adhere to money laundering procedures & achieving the KYC target.