Firas Mohammad

Began as a Customer Service Representative (Mar 2024 - Jun 2024) where I delivered exceptional customer service and
maintained high satisfaction ratings by efficiently resolving issues and de-escalating frustration in high-stress
situations. I was then promoted to Negotiator (Jul 2024 Jun 2025), where I successfully negotiated favorable
settlement percentages for clients debts and built strong relationships with creditors. My tenure also included training
and mentoring new hires and contributing to process improvement to enhance negotiation outcomes.

Monitored and assessed user content utilizing Content Management Systems (CMS) to maintain a platform
environment free of violations. Ensured strict adherence to all company community guidelines and platform policies by
conducting thorough and precise content reviews.

I successfully increased monthly sales by effectively employing upselling and cross-selling techniques, leveraging in
depth product knowledge to guide customer decisions. I maintained high customer satisfaction ratings through the
consistent delivery of excellent customer service while assisting customers in finding and purchasing clothing items.

Successfully conducted outbound sales calls to potential students to promote and enroll them in various English
language courses and educational programs offered by Tulip. Achieved and exceeded sales targets and enrollment goals
through effective communication, dynamic presentation of course benefits, and persuasive techniques tailored to
student needs.