Client Relationship Team Supervisor
imdad (UAE) L.L.C
Total years of experience :11 years, 0 Months
Imdad is the leading dermatology, plastic surgery & skin treatment supplier and is the largest importer of aesthetic medical laser equipment in the Middle East region.
Key responsibilities:
- Liaising and maintaining relationship with clients to ensure repetitive business activity and augmenting revenue for the company.
- Initiating and developing a strong relationship with doctors and the clinics managers in order to secure the confidence among the company and its clients to meet long term objectives of the organization.
- Providing highest level of customer satisfaction by conducting regular follow up with the customers along with comprehending customer needs and ensuring the same are adequately taken care of to meet specific customer requirements.
- Facilitating a pleasant and hassle free experience for every customer, resolving customer complaints effectively within specified time frames, ensuring customer feedback is actively solicited and recorded, appropriately acted upon.
- Rendering support and guidance to customers and providing requisite information to them by fostering clear channels of communication with various departments of the company.
- Directing, supervising and controlling all activities of CSD staff, while ensuring strict adherence to quality control procedures set forth by the organization.
- Periodically visiting client’s sites and examining all the marketing materials and the client’s needs resulting in maximized revenue and business expansion.
- Working closely with the marketing department for smooth execution of all day to day activities of the department.
- Reporting on a regular basis to senior management on performance of the company and proposing corrective measures to ensure compliance to the approved plan.
inlingua is one of the world's leading language training organizations with 345 Language Centers in 44 countries across Europe, Africa, Asia, North and South America.
Key responsibilities:
- I played a fundamental role in establishing and managing inlingua Syria beginning from the end of 2008 and organized the administration of the center.
- I did all recruitment and training of stuff and managed more than 30 employees of inlingua staff, as well as managing hundreds of business students each semester.
- I worked closely with the students to understand their needs, solve all their problems and handle their complaints.
- Organized and executed company representation in exhibitions, conferences and seminars.
- Created inlingua Syria website, sales presentations, email campaigns and corporate sales collateral.
- I founded new business opportunities through building strong relationships with the entire trainee and students which gave me the opportunity to build new relationships with their company's managers, which resulted at the end of 2010 to become the first position adopted by the biggest banks and companies in Syria to train their employees.
I worked in the field of business development and developing client relations.
Being in charge of staff management to enhance manufacturing efficiency and increase top sales targets.
At the age of 18 I had sole responsibility for establishing and managing a successful small business; selling creative floral bouquets and gifts; House decoration; consultancy and management of wedding and event themed decorative designs
Financial and Investments Department.