Firas Younes

Senior Business Development Officer à Nesma Catering Company

• Arabie Saoudite - Jeddah
• Je travaille ici depuis février 2013

Identify sales leads, pitch services (Industrial Catering and Events & Banqueting services) to new clients and maintain a good working relationship with new contacts;
Follow up new business opportunities and setting up meetings, and deal new contracts;
Plan and prepare presentations (Powerpoint);
Communicate new product developments to prospective clients;
Oversee the development of the market;
Prepare and follow up on any sales quotations made for clients, negotiating terms with the client at a best cost suited for them;
Investing time and focus in creating a buisiness plan, and marketing strategy;
Work closely with the sales team to assess the progress of the department and develop sales strategy accordingly;
Maintain constant contact with the kitchen staff, to ensure complete and effective communication between food production and food service;
Assist the sales team, focusing mostly on managing schedules and distribution of any sales documentation;
Keep in contact with company’s clients and understand their needs clearly;
Prepare monthly sales reports, prepare and complete action plans, report directly to deputy operations manager.

Marketing Manager à Nesma Airlines Company

• Arabie Saoudite
• novembre 2016 à août 2017

Identify marketing opportunities by identifying consumer requirements; defining market, and competitor's strengths and weaknesses; forecasting projected business; and establishing targeted market share;
conduct market research to determine market requirements for existing and future products;
analysis of customer research, current market conditions and competitor information;
develop pricing strategy;
create marketing presentations;
liaise with media and advertising;
Prepare the marketing plan/activities to actively promote brand awareness;
Leading the communication plan, including traditional media activation as well digital tactical strategies;
Overseeing the company's marketing budget;
Monitoring and reporting on effectiveness of marketing communications.

Sales and Marketing Manager à Carlton Hotel

• Arabie Saoudite - Khobar
• février 2012 à décembre 2012

Developed an annual marketing plan in conjunction with the sales department;
Conducted market research in order to identify market requirements for current and future products;
Planned and directed staffing,
Gave training for the staff members, and performed evaluations to develop and control sales and service programs;
Solved and resolved customers complaints regarding sales and service;
Attended weekly executive and sales meetings;
Prepared and negotiated advertising and sales contracts;
As stated by the Sales Manager; during my presence the sales poucentage increased 17 % in five months.

Marketing and Recovery à Credit Lebanais Bank

• Liban - Beyrouth
• décembre 2009 à janvier 2012

Provided leadership and coordination of company sales and marketing functions;
Developped and implemented sales and marketing strategy. Monitored and analyzed sales /marketing activity against goals;
Attended weekly executive and sales meetings;
Developped and coordinated sales selling cycle and methodology;
Researched and developped strategies and plans which identify marketing opportunities, direct marketing, and new project development;
Directly managed major and critical developing client accounts, and coordinated the management of all other accounts;
Established and implemented short and long-range goals, objectives, policies, and operating procedures;
Supervised the planning and development of company marketing and communications materials;
Supervised the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs;
Promoted positive relations with partners, vendors, and distributors

Bar Supervisor à Sky Bar

• Liban - Beyrouth
• octobre 2008 à janvier 2012

Recruited the Bartender staff members;
Gave training for the staff (suggestion selling and up selling);
Controlling;
Dealed with suppliers;
Put and evaluated the bar menu;
Collected payment and operated the cash register;
Monitored and maintained the inventory of supplies;
Sell and influenced others;
Mixed ingredients according to drink recipes;
Ordered and maintained liquor and bar supplies.

Restaurant and Room Service Manager à Edde sands

• Liban
• mai 2011 à septembre 2011

Analysed and planed restaurant sales levels and profitability;
Coordinated reservations and monitored room allocation, trained and interviewed new staff members;
Took responsibility for the business performance of the restaurant;
Prepared reports at the end of the shift/week, including staff control, food control and sales;
Managed staff and provided them with feedbacks;
Ensured budgets set are achievable;
Organised marketing activities, such as promotional events and themed night ideas;
Investigated and resolved complaints concerning food quality and service;
Monitored staff trained to company specifications.

Floor Manager à Cyan Resort

• Liban
• mai 2009 à octobre 2009

Directed hiring, training, and scheduling of food service personnel (beverage sessions and food sessions);
Scheduled the floor staff (Waiters, cashiers, head waiters and runners);
Oriented the staff;
Briefed the staff equally everyday. Motivated and empowered the staff members;
Solved customers problems;
Worked with other management personnel to plan marketing, advertising, and any special restaurant functions;
Created my own system, to facilate the work (Opening and closing procedures, attendance sheet, comment sheet, briefing sheet, breakage sheet, store and weekly inventory sheet, cash out, work organizing ).

Bar Manager à Garden Restaurant

• Liban - Beyrouth
• janvier 2009 à mai 2009

Assistant Manager à Edde sands Resorts and Hotel

• Liban - Tripoli
• mai 2008 à octobre 2008

Intermediated between the staff and the manager. Briefed and debriefed before and after working,
Followed the operation manual, and the standared by the line manager;
Assisted in the supervision and in maintaining an efficient and effective team/department, understanding customer needs and requirements, working to exceed these wherever possible;
Assisted in development and motivation of team. Promote efficiency, budget awareness, company standards and commitment to range/area;
Demonstrated a positive leadership style with an enthusiastic, positive, committed and flexible attitude. Promoted the importance and benefits of effective team working;
Assisted with forecasts, budgets and work to targets;
Undertaked and achieve company funded industry recognised;
Built and maintained excellent working relationships with internal and external contacts.

Sales Executive à Alico

• Liban - Beyrouth
• janvier 2007 à décembre 2007

Engaged in business development activities including client presentations demonstration, proposal writing, and meetings;
Maintained and used of advanced valuation models for commercial;
Developed, maintain and market advanced valuation models;
Client presentations, demonstration, proposal;
Ability to communicate with both customers and colleagues at all levels;
Participated in conferences.

Shift Leader à Edde sands

• Liban - Saidon
• mai 2007 à octobre 2007

Cashier à Bliss House Restaurant

• Liban - Beyrouth
• décembre 2006 à avril 2007

Shift Leader à Edde sands

• Liban - Tripoli
• avril 2006 à septembre 2006

Shift Leader à Pros Cafe

• Liban - Beyrouth
• mai 2005 à novembre 2005

Head Waiter à Edde sands Resort and Hotel

• Liban - Tripoli
• mai 2005 à novembre 2005

Head Waiter à Edde Sands Resort and Hotel

• Liban - Tripoli
• mai 2004 à décembre 2004

Waiter à Edde sands

• Liban - Tripoli
• mai 2003 à janvier 2004