IT Manager
Premium food company
Total years of experience :28 years, 6 Months
Premium food company is one of the top well-known high-quality food companies located western and central region. The company addresses Chinese, Japanese, Indonesian and local food cuisine.
My duties are and not limited to the following:
● Serve as project manager to all projects related to IT infrastructure, Software development and ERP.
● Monitor and support Oracle fusion cloud ERP performance, enhancement, providing first level support and work closely with Oracle business partner to guaranty a smooth environment.
● Supervised, monitored and collaborated with support staff on all systems-related issues to the operation of the POS/ERP/Call center/PBX.
● Implemented company global centralized finger print and attendance system
● Introduced Virtualization servers to the infrastructure (VMWare ESXI)
● Provide technical and analytical sales reports
● Developed a BI tool used company wise to generate reports based on multidimensional
Recently a trial ODOO implementation project was initiated, ODOO ERP CE implementation was done by myself. implementation covers the following areas: (HR, Payroll, DMS, Forums, help desk and other modules). In another direction I was also a part of Microsoft Dynamic 365 cloud partner selection and initial business gap analysis.
Saudi Automotive Services Co "SASCO" is a Saudi public shareholding company. SASCO’s activities are represented in car service centers, a number of motels, restaurants, fuel transportation, the import and sale of equipment, as well as the provision of beverages supplied using modern and well-maintained equipment.
The company also imports and sells raw materials for construction and operation, purchases and leases real estate, and operates an automobile association to issue international driving licenses and the Customs Transit (Triptik) books.
My duties are and not limited to the following:
● Manage company infrastructure (network, WAN, servers, cloud services, remote sites). This includes preparations and upgrades of all related infrastructure HW & SW.
● Manage and prepare DR plans.
● Prepare and enforce IT policies.
● Manage support help desk system and daily operations.
● Manage daily IT support activities, for all regions. My team is located in all main regions and their services covers all of KSA.
● Manage IT projects, initiate, communicate, deliver.
● Vendors communicate, negotiations, proposals closing.
● Prepare top management reports and presentations.
June 2022-Present
Acting IT director
Participate with global company digital transformation plans, converting plans into various projects and achievements. Added to my duties fuel automation projects and upgrades for all locations. Customer’s engagement and high level support for various company entities. Align IT technologies to serve sales and marketing vision.
Teklabz consultancy plays a very good role in IT market. The company provides IT professional services targeting Food and beverage section and other industries also. Teklabz provides also flexible digital content software that fits any industry
My duties are and not limited to the following:
● Initiate and lead project plans and manage project deliverables.
● Works close with project stake holder and provide maximum effort to accomplish targets.
● Play a fundamental role in increasing sales and market share.
● Establish good Lead implementation and pre-sales activities
● Perform technical training and support (level L2, L3). Data ETL, formation and Loading Software and services example (not limited):
● Aloha POS implementation and customization
● Digital Menu board software
● Professional services
● Projects implementation
● Data Integration and centralization services
● Database optimization and performance tuning. other tasks also like index analysis and tables portioning
● Reports writing
NCR is a major player in retail/hospitality and banking business market. Products targeted to POS systems, Retail, ATM Machines and other related services (hosted solutions, data centers, etc.). In alignment with hospitality department (Aloha POS product family Aloha, KDS, Call center, Enterprise reporting, Call center server…. etc.)
My duties are and not limited to the following:
• Implement and deliver POS projects.
• Delivering integration projects (Data ETL, Formation and loading). Integrate ERP systems (SAP, Dynamics, JD Edward …etc.) with our systems so the customer can utilize data generated from any system side and vice versa.
• Help customers to resolve issues related to data centers projects and application(s).
• Develop analytic reports and dash boards based on both industry standards and customer special requirements. this activity includes SQL database optimization and partitioning and database re-engineering
• Internally/externally clients communication and departments and perform pre-sales activities.
• Work closely with internal team members and guide through best practices and solving steps even through complex cases that could impact project/customer business
• Works closely with customers on escalation cases (L2, L3 level), coordinating with teams and provide maximum efforts.
• Develop and customize software if needed (as a project resource in some cases).
• Perform Software QA, Support and documentation.
• Focal person ASPAC region (Thailand/ Philippines) performing communication and support. Provide training on NCR products and helping our team to improve skills. Allocating proper resources based on the business requirement and deliver customer requirements as per policy.
• Reports writing
Eltel Middle East is one of the most important and largest manufacturers of communications and power transmission towers in Syria. In
addition, the company has also other manufacturing activities
My duties are and not limited to the following:
•Developed, planed and promoted IT Department general layout and services
•Developed, planed and promoted backup plans and disaster recovery procedures
•Executed plant network connectivity using various methods (CAT5, RF, Fiber) (2 sites, 3 plants)
•Administrating, maintaining, securing, and troubleshooting LAN/WAN/Computer Systems
•Administrating SQL (RDBMS) server’s performance, backups and development
•Provide second level support
•Work with different business units to maximize IT department services and create software that would boost productivity
Madar Coil Coating is a part of Daaboul industrial group, one of the top aluminum production plants in the region
My duties are and not limited to the following:
•Follow-up, support and provide necessary support for companies’ ERP System (MS Great Plains).
•Provide training for users and to provide support in regard of ERP or day to day needs and other MS Office products
•Monitor and support company's RDBMS. Perform database backups and optimizations
•Develop software based on business requirements.
•Manage internal network and supervise any additional expansion or new requirement that may occur.
Syria
Souccar electronics industries is a major player in the IT market in Syria. The company provides software and PLC automation solutions for many sectors in the market
My duties are and not limited to the following:
•Manage software projects and deliverables
•Acting
CareCard Insurance a one of the big companies in Saudi Arabia in the field of health care
My duties are and not limited to the following:
Perform software development and analysis for our internal Insurance system. The system included the following main modules:
•Claims audit and billing
•Policies underwriting and card management processing
•Life insurance
•Personal accident
•Inpatient authorization
•Network management (50+ users)
•Technical presentations
•Reports writing
•Perform database backups and disaster recovery
Mawarid Electronics Company is division of Mawarid Holding Company, which includes 36 companies
My duties are and not limited to the following:
•Provide hardware/software support for any sister company or customer.
•Provide network sites installation and hardware servers
•User training
•Perform day to day networks support and configuration
Systech trading EST.
is a small size software company. Our mission was to tailor make general accounting software and cost controls systems.
•Software development (Accounting and inventory package)
•Software QA
•Customer Support
•Network management
Developed software/Projects
•Digital menu board software: Two versions web hosted and local network
•SinglePOS: Quick service restaurant software
•SinglePOS Order Taker: Android version of SinglePOS
•TeleMax: A PBX billing software designed for small and medium PBX(s). The software supports network/RS communication with multi node environments and large number of internal extensions can reach up to 15000.
•Call center: A full cycle system designed for home appliances manufactures including sales, internal/external maintenance and warehouse.
•Supermarket (Retail) software
•HR & Payroll software. A complete solution from automatic data gathering from fingerprint devices to monthly attendance and payroll sips generation.