مدير مطعم
hay alqosur resturant
Total years of experience :12 years, 0 Months
null• Building and developing outstanding work teams.
• Commitment to compliance with laws and improving operational performance.
• Handling pressure in a dynamic work environment.
• Proficiency in office tasks and management software.
Languages:
• Arabic (Native)
• English (Proficient)
Certifications:
• Health Supervisor Certificate
• Human Resources Certificate
Coordinate daily Front of the House and Back of the House restaurant operations
* Deliver superior service and maximize customer satisfaction
* Respond efficiently and accurately to customer complaints
* Regularly review product quality and research new vendors
* Organize and supervise shifts
* Appraise staff performance and provide feedback to improve productivity
* Estimate future needs for goods, kitchen utensils and cleaning products
* Ensure compliance with sanitation and safety regulations
* Manage restaurant’s good image and suggest ways to improve it
* Control operational costs and identify measures to cut waste
* Create detailed reports on weekly, monthly and annual revenues and expenses
* Promote the brand in the local community through word-of-mouth and restaurant events
* Recommend ways to reach a broader audience (e.g. discounts and social media ads)
* Train new and current employees on proper customer service practices
* Implement policies and protocols that will maintain future restaurant operations
* Greet customers entering establishment, receive and assist guest in a professional manner.
* Following up on any complaints from guests immediately.
* Handling & working on company objectives in sales, service, quality, appearance of facility
and sanitation and cleanliness through training of employees and creating a positive,
productive working environment.
* Process the orders, generate bills and answer the guest queries about deal offers and service
time.
* Responsible for providing courteous and efficient food and beverage services to the guest.
* To attend and respond to guest’s needs promptly and professionally.
* Checking the stock of beverage and foods for operation.
* Making the foods and beverage hot and cold in a professional way to make the guest
satisfactory.
* Ensuring the preparation area is clean and equipment is sterilized as per health code
standards
* Implementation of all policies, procedures, standards, specifications, guidelines and training
programs.
* Scheduling of Staff, Maintaining Personal Files of Employees and updating of Leave &
Attendance Records.
* Handling Selection and Hiring of team members.
* Assigning and reviewing the work of other team members
* Arranging for all guests feel welcome and are given responsive, friendly and courteous
service at all times.
* Checking of all food and products are consistently prepared and served according to the
restaurant’s recipes, portioning, cooking and serving standards.
* Checking of all equipment is kept clean and kept in excellent working condition through
personal inspection and by following the restaurant’s preventative maintenance programs.
* Monitoring and arranging for restaurant marketing, advertising and promotional activities
and campaigns.
* Follow up with all municipal regulations that pertain to health, safety and labor
requirements of the restaurant, employees and guests.
* Proficient in using POS system and well versed with the working of cashier.
* Controlling of cash and other receipts by adhering to cash handling and reconciliation
procedures in accordance with restaurant policies and procedures.
* Ensuring proper security measures in the interiors of restaurants and all related spaces.
* Developing and implementing plans at regular intervals to increase revenue and decrease the
costs.
* Recognizes and implements energy-saving tips when preparing food by developing methods
to reduce excess heat loss.
* Monitors and reports equipment problems that lessen energy-efficient operation.
* Motivate employees to incorporate energy-saving techniques as part of their workday
اكملت دراستي في الجمهورية العربية السورية