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Firaz Mohamed, Assistant Boutique Manager

Firaz Mohamed

Assistant Boutique Manager·Istana jewellers LLC

United Arab Emirates

High school or equivalent, Accounting And Economics

Work experience

Total years of experience: 20 years, 0 months

Assistant Boutique Manager

February 2017 - October 2020

Istana jewellers LLC

Dubai, United Arab Emirates

I found this job using Bayt.com

February 2017 - October 2020

Total sales operations in floor by Invite customer to the Boutique’s credit experience
• Incentive loyal customers for their purchases.
• Maintain high volume of sales.
• Based on the appointments of Royals, VVIP and VIP’s organize and assist them to experience the collections at the Private Salon.
• Utilize time effectively to maximize sales and customer service and use sales strategies to convert prospective into productive to improve the KPI.
• Follow up with clients, orders, deliveries, sizing etc.…
• Take safety measures to ensure security
• Assure proper inventory log and counts at all times.
• Monitoring the daily stock Inventory in/out and safe, prepare Quotations & goods order form for replenishment for luxury & in-house brands. ( Adler, Chantecler, Mattia Cielo, Verdi, Chatila, Forms & watches Ice link and for Istana private collections)
• Coordinate with the marketing & brand Manager for new and customer orders.
• Handle all type of administrative works, (Daily weekly, monthly and yearly) Sales & target reports, shops activities, footfalls, customer behaviors, prospective client records, orders and customer requirements.

Company industry:
Watches & Luxury Goods
Job role:
Sales

Boutique Manager

November 2012 - November 2016

Damani Jewels LLC

Dubai, United Arab Emirates

I found this job using Bayt.com

November 2012 - November 2016

• Managed 3 shops in the gold souk (Gold Land, Gold Center & Gold souk Street)
• Giving adequate training for new recruits, existing and evaluate and prepare annual staff performance report and submit to the higher management.
• Daily updated the sales director with the market status report, competitors, ongoing promotions & new ventures.
• Submitted to the retail director the daily shop reports without failure for sales, daily target achievement, sales comparison with the last year turnover and customer records, daily footfalls & prospective buyers and their demands.
• Managed within the branches the Stock turnover ratio (STOR) to maintain the ROI
• Made monthly report on non moving stocks, aging stock and informed the retail director for further action.
• Managed proper discount structures, and high conversion ratio to improve the KPI.
• Distributed the Targets to individual shops based on the annual budget report.
• Maintained sales goal on target to accomplish store’s monthly expectations.
• Monitor every customer’s orders/purchases from the beginning to the end to ensure proper delivery and customer satisfaction.
• Maintained an open relationship with all achieved customers to deliver occasional new releases and keeping them updated.
• Performed inventory counts daily / monthly to assure a tight control and replaced all items sold to display full stock on hand.
• Maintained proper presentation of the sales floor at all times and keeps hygienically tidy.
• In September 2013, exceeded personal and store’s monthly sales goal by 210%..

Company industry:
Jewelry & Gold
Job role:
Sales

Shop Manager

February 2000 - March 2012

Al Mana Damas Jewellery

Dubai, United Arab Emirates

I found this job using Bayt.com

February 2000 - March 2012

• Promoted from Sales Executive to Assistant Store Manager within 6 months. And 2003 shop manager.
• From 2008 - 2012 Managed 10 Sales Associates, 5 Sales Executives and 3 Assistant Managers and supervised 3 stores at a time in Union Co-operative section as an assistant to the Area Sales Manager.
• Assigned employees to specific duties to best meet the needs of the store.
• Interviewed job candidates and made staffing decisions.
• Recorded inventory when it dropped below predetermined levels.
• Instructed staff on appropriately handling difficult and complicated sales.
• Trained and evaluated personnel in sales.
• Examined merchandise to verify that it was correctly priced and displayed.
• Planned budgets and merchandise returns.
• Scheduled and led weekly store meetings for all employees.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Reported to the area sales manager all stores and staff issues.
• Completed profit and loss performance reports.
• Trained and developed new associates on POS system and key sales tactics.
• Generated repeat business through exceptional customer service.
• Handles all type of Administrative and operational work.
• Conducted store inventories once a month or once in two months

Company industry:
Jewelry & Gold
Job role:
Sales

Education

Harischandra National College

August 1991

August 1991

High school or equivalent, Accounting And Economics

Sri Lanka

GPA (percentage): 65%

GPA (percentage): 65%

Financial Accounting, Taxation, economics & commerce, business studies
View attachment

Skills

Presenter
Expert
Presenter
Expert
Managerial Skills
Expert
Managerial Skills
Expert
Supervisory Skills
Expert
Supervisory Skills
Expert
Retail
Expert
Retail
Expert
Sales
Expert
Sales
Expert
Staff motivation and coaching people
Expert
Staff motivation and coaching people
Expert
Managerial
Expert
Managerial
Expert
Sales
Expert
Sales
Expert
retail Operations
Expert
retail Operations
Expert
Communication
Expert
Communication
Expert
Problem solver
Expert
Problem solver
Expert

Languages

English
Expert
Tamil
Intermediate
Arabic
Intermediate
Hindi
Intermediate
Urdu
Intermediate
Malayalam
Intermediate

Training and Certifications

Training
Financial Accounting, Taxation, Audit & Business Communication
Institute of chartered Accountant of srilanka
Nov 1991

Hobbies

  • Watching Television
    • At Damas Jewellery been the “STAR PERFORMER OF THE YEAR 2005-2006” in the entire Damas U. A. E. retail network for achieving the highest growth on sales daily basis ( Damas Oscars ) • Certificate of Achievement for being the Best Store 18kt category for the month of September 2005 ( Damas Oscar Awards ) • Letter of Appreciation from the higher management for the best customer service.